Thank you for your email. I’m currently out of the store on holidays. I will be returning on [return date].
About the “overshares”: You linked to a previous column that mentioned this point, “Sometimes the over-sharing of plans can even come across as suspect — similar to how when someone’s calling in sick with genuine illness, they usually just say, ‘I’m going to be out sick,’ but fakers will generally give you a long list of overly specific symptoms, like they feel they have to convince you.”
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It’s up to you whether you want to explicitly state that you’ve been furloughed. If you’re working at a company or industry where a sizable portion of the workforce has been furloughed, it might be confusing not to say so. You might write:
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Feel free to stop by at [location], where I will be speaking about [topic]. Here’s a link to
One of the most important tasks is to set up an auto-response system that notifies your
My OOO messages are always pretty casual, and the last line in the list of “for X, contact Y” is always something like “for chili recipes, contact Z”.
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If instead you ask your co-workers to cc or bcc on replies then you will know which have been dealt with. (I think for internal mails it’s more reasonable to ask that if the original person contacts someone else, they cc you so you know who is dealing – and in smaller organisations where people know you personally you could also send a mail round the day before you leave to say you’re going to be out and to ask that any enquiries are directed to [name]in your absence, to try to avoid them coming into your inbox in the first place.
I can just about see having two OOOs: one for the actual leave time, and one for the first day you are back in the office, so people are aware you are digging yourself out of the emails and to please call or IM if it is time-sensitive.
I also do not have an OOO for external people – only internal. I always monitor my email enough to be able to forward important external emails to the right person to handle. IDK why, I just don’t like them having the burden of emailing someone else if I’m out. I’d rather my employee contact them and say “Hey, DataQueen let me know you were having an issue and asked me to connect with you.” My last CEO was out for a full year and almost none of our clients knew (we weren’t trying to hide it, it was just not pertinent to them).
A. While The University of Toledo Medical Center and its operations must remain open for our patients and guests, yes – there will be a limited number of offices closed on HSC during winter break because they are academic, non-hospital or non-patient care areas. Leaders of those departments are responsible for ensuring their students, team members, customers, vendors and other stakeholders know in advance that they will be closed during winter break. Their email and voicemail messages also should inform customers of the specific closure dates.
Ha – I didn’t watch the video but still definitely get the condescension! It’s a LOT of extra explaining and direction when something like, “if you need immediate assistance, please contact Fergus at…” will do. In my opinion, cutesy stuff like this is mildly entertaining at the beginning but gets dumb/annoying shortly thereafter. Not just with OOO messages, but other instances where companies try to make being “cool/funny/laid back” parts of their brand in really obvious ways.
Inform your correspondent about the date by which they can expect to receive a response to the email they send you during the holiday season. Indication that your will reply to the email when they return.
But of course, you have to take care of a lot of year-end reports — planning out tasks, tying up loose ends, and perhaps, preparing for the coming new year. And then of course, when you are finally done and ready to take a break, there’s one final thing you must take care of while you take your break with your loved ones: Your out-of-office response.
Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!