Whatever style you may adopt, it’s still useful to know that some of the general rules apply to all instances: Stay consistent with the preferred communication style, particularly if you go for more creative options Double check for grammar and typos, as your template will be sent to many addresses Do not overdo it in terms of using unconventional style, particularly if you are not sure that it will fall on right ears with some of your customers Wrap-up
Businesses can create offline messages in REVE Chat to keep their customers informed about their business hours and guide them towards getting a faster response.
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3. Delayed response templates. If you are working, but can't reply to emails easily, make this clear in your out of office message. This will easily set a sender's response expectations.
Hi, I’m out of the office. Thank you for getting in touch. We’ll get back to you within 8 business hours.
2. Vacation Auto-Reply Email Giving Alternative Contact Person. [Your Greeting] I will be out of the office from ____ until ____. For immediate assistance please contact
That’s the way ours is set up, so anyone who was emailing that guy at the time would have seen it.
Thank you so much for your email. I love it already. It’s wrapped so nicely in its charming subject line that I just knew this message was going to be something special. Gifts like these just don’t come around every day.
What’s the best way to spread the festive cheer? Getting your email senders excited about your favourite holiday of course! Here’s a great one: Season’s greetings! It’s my favorite time of the year, which means I’m currently out-of-office stuffing my face with cookies, sipping on cocktails, and watching [your favourite holiday movie] for the 67th time. I’ll be back at work on [date] and will respond to your email then. If you need immediate assistance, the other elves in the workshop are happy to help out! You can reach them at [email] or [phone]. Happy ho-ho-holidays,
An old boss had a pet peeve about this so I became very conscious of making sure that I listed out who to contact on what day… before the group email. So it looked something like this:
I’m here to talk to you about someone you know. Catalina Wong is out of office until September 27. She wanted me to let you know that she’ll get back to you after her return.
So what do good out-of-office messages look like? Here are a handful of examples that will help you craft the perfect out-of-office message:
Yeah, that bugs me because a) now I don’t know when you actually will be back, and b) leaves me unsure what other information in the message may also out of date
Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time. To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to know our regular business hours and location, press 4. If you would like to speak with an Operator, press 0, or press 9 to repeat the available options. 2. Basic Customer Inquiry
Please leave your name, phone number, and a short message and I'll be sure to return your call. Hi, this is [your name] at [X company]. I am unavailable at the moment, but please leave your name, phone number, and the reason you’re calling, and I’ll call you right back. Hi, you’ve called [your name] at [X company].
I'm not actually at the North Pole, but I am preoccupied with wrapping presents, drinking hot chocolate, and listening to festive music. Therefore, I won’t respond to your email until [date]. Thank you for your patience, and I hope you have a wonderful holiday.
This isn’t about an off-key OOO message, but one where a rogue OOO message drove our department insane for a day and a half.
Feel free to stop by at [location], where I will be speaking about [topic]. Here’s a link to