For specific assistance, I’ll be responding to emails on [date]. If you need something resolved urgently, please contact [Contact Name] at [contact email].
I don’t think it’s condescending, but I do find it annoying. I have a coworker who sometimes writes emails in this tone of voice, and it’s honestly way too much.
.
Hello, this is Michael Smith from ABA English. Sorry I missed you. If you have a question about our products, please contact [email protected]. I will follow up once at home. Kind regards.
Have a Merry Christmas and a Happy New Year [or any variation on these salutations].
Stav is a senior editor and writer at The Muse, where she covers careers and work with a focus on diversity, equity, and inclusion in the workplace. Before joining The Muse, Stav was a staff writer at Newsweek, and her work has also appeared in publications including The Atlantic, The Forward, and Newsday. Stav earned a B.A. in history with a minor in dance at Stanford University and holds an M.S. from Columbia Journalism School. She won the Newswomen's Club of New York's Martha Coman Front Page Award for Best New Journalist in 2016. She prefers sunshine and tolerates winters grudgingly. You can find her on LinkedIn and Twitter and can visit her website here.
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I accidentally left my slightly-more-than-professionally-testy “I am out of the office due to a lapse in government funding” voicemail greeting up for a couple months after funding was restored, oops.
Hi, Thanks for your email. You can expect a response when I return on [MM/DD]. Please contact [name] at [email] or [phone] for anything urgent. While you’re waiting, here’s something I made for you: [blogpost, ebook, brochure, checklist, etc.] I hope [name of thing] makes your day a little easier.
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In this image, you’re letting people know you’re OOO with a “Missing” notice on a milk carton. Genius. Just be careful — this sort of autoresponder is best for internal emails, not for autoresponders that get sent to prospects and clients.
Feel free to share some examples of auto-reply messages that you have used or such that you’ve received. Include those in the comments below, and we can have a chat.
I don’t have access to email because I don’t have a work cell & I don’t open my work laptop on my days off.
Thanks for explaining, that makes sense. To me, it seemed like a well-communicated coverage plan and I would have especially appreciated the setting of expectations on how soon I could expect a response so never would have even considered that to be condescending.
My project is entirely phone based and we don’t have voicemail, either for the project line or individual staff lines. We used to, but we found we spent so much time returning voicemails and getting people’s voicemails that it led to us missing calls and going in an infinite loop.
Thankfully, there’s a way to respond swiftly to all incoming texts without needing to jump onto your computer or phone. The answer is simple—automated text messages.
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