Don’t leave messages that come in outside of business hours hanging. Instead, let them know when they can expect a response. You’ve reached Maggie at HealthCorps. Our business hours are 8-5 EST and I am currently OOO. I will get back to you within the next business day, thanks!
While creating auto responding emails it is vital to focus on the tone and language. It means:
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This email is humorous because anyone going on a family trip knows the ups and downs of having everyone together on the table. Harry’s both sarcastic and light-hearted same time giving us this amazing getaway auto-reply that most of us couldn’t agree more to:
As a side note, I put a similar message on my work and cell phones, and once I didn’t change the cell message back for nearly a year. (It was my personal cell number, and only my parents ever left messages.)
Head over to your vacation message template, and Hit Control + C to paste your signature into your out of office notification. This way, when someone contacts you while you’re on vacay, they can still:
Naturally, she had to take the day off — and couldn’t let folks know with any old generic auto-response. Instead, she made a guessing game of it in her out-of-office email, which you can use for yourself, below.
I love this and want to start using it. I am assuming it’s pronounced “hood-a-lay” and that said hodilay has already begun when the OOO message was written!
Or provide one of those downloadable calendar reminders in the OOO response that says “X is back from leave; okay to email!” Then at least you’re being helpful and proactive while you’re deleting everyone’s email.
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Make sure that customers who attempt to contact you know when you expect to be in the office again. Most customers will understand the desire to devote time and energy to the family during the holidays, but they want to know when you'll be back to provide them with your usual excellent customer service.
I didn’t actually put that in my maternity leave out-of-office, but it is what I did when I got back.
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Try something like, "For immediate assistance, please contact Boss Name at [email protected]."
3. Suggest Reading the Documentation. This is the office closed for holiday template that our support team uses. If you have an extensive documentation published on your site, you can recommend users to read the documentation while you get back to your users.
In conclusion, an eager customer trying his or her best to reach out to you is the last person you want to disappoint. Make their day special with an unexpected or quirky autoresponder email that your customers wouldn’t have thought they’d see in their inbox in a million years.
'I’m away from my desk at the moment but will respond the moment they give me a desk' (Credit: Getty Images)
The following examples and text ideas can be used for almost any kind of holiday / vacation messages. You can switch the language of the text blocks by pressing the tab button.