My OOO messages are always pretty casual, and the last line in the list of “for X, contact Y” is always something like “for chili recipes, contact Z”.
The bad news is that I’m out of office. The good news is that I’m out of office and enjoying elotes in Cancún.
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Hi, I am currently out of the office until [MM/DD]. I will reply to emails as soon as I can upon my return. If this is urgent, please contact [name] at [email] or [phone]. In the meantime, check out this new [product/sale/service/etc]. I can answer any questions about it for you when I get back.
The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
Honestly, I like when people do this. I think it’s straightforward and it makes it clear that I still am in ownership of the problem (as opposed to wondering whether the other person has/will see it and what their timeline is).
John Whatsisname has retired. Please contact [insert name and email] for enquiries relating to [subjects], or myself at [email] for personal matters. Thank you to my colleagues and clients for your support over the years.
I wouldn’t hate voicemail so much if people were better at leaving voice mails– If your voice mail is much longer than 30 seconds, you’re doing it wrong! If it’s just “It’s Bob, call me back”, you’re also doing it wrong! The voicemail sweet spot is something like this:
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If instead you ask your co-workers to cc or bcc on replies then you will know which have been dealt with. (I think for internal mails it’s more reasonable to ask that if the original person contacts someone else, they cc you so you know who is dealing – and in smaller organisations where people know you personally you could also send a mail round the day before you leave to say you’re going to be out and to ask that any enquiries are directed to [name]in your absence, to try to avoid them coming into your inbox in the first place.
If you don’t clearly state the dates on which you will be disconnected from work, your office co-workers and clients will most likely send you multiple emails, clogging your inbox. That will make it quite difficult for you to catch up when you get back. Also, if you don’t include the name and contact information in your outgoing message for the co-workers who can help in your absence, your well-deserved and pleasant vacation time could get in the way of specific projects in the company.
We have all been there, hitting your head against the wall, trying to come up with something professional yet with a personal touch so you don’t sound like a robot. The faster you are done with it, the faster you can run away from work. Think think think!
You must pay close attention to signs of negative language or tendencies to sound monotonous. Instead, you can use simple, everyday vocabulary to convey your message.
This makes a lot of sense to me, since surely in the 3-4 months people tend take as leave in the US, your issue would have been resolved. Also for parental leave, most people delegate ongoing projects to some specific person, so anything that’s still going to be going on months from now when you return is getting handled by someone else.
If you are reading this, it is because John Whatsisname cannot help you – he has left the company and no longer uses this email address.
From March 30th 2018 until April 02nd 2018 our office will be closed due to the holidays. From April 03rd 2018 we are back as usual for you and answer your requests as soon as possible.
After a long hour at work, I like to get home, kick my slippers off and watch my wild dolphin, Jasper-Barnaby, swim in the moat. There’s nothing more relaxing than observing a wild dolphin at play in one’s backyard. My personal vocal-coach, Lyndon, once said that watching the sunset on my estate is the closest he’s ever come to God. I believe him.
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