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Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.
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You’ll have options to set a “first day” and “last day,” or just “first day.” If you want things truly automated, picking a “last day” will trigger the autoresponder to automatically turn itself off the day after the selected date. Of course, in those instances when you’re unsure of your exact return date, it’s best to leave this open-ended. The “out of office” subject line is much less creative and scientific than say, a cold email subject line or a marketing email subject line. More often than not, they’re very plain and simple, like the following:
Same! If I’m on vacation then I say I have no access to emails. Even if I’m just sitting on my couch all week.
This particular message is too freakin long and it makes me watch it, too. Har har, thanks for wasting my time.
Hi, Thanks for your email. I am out of the office right now and will not return until [MM/DD]. Fortunately for you, our resources never take time off and we’ve got this awesome [ebook/brochure/infographic/etc] that I think you would enjoy. I’ll reply to you as soon as I get back into the office.
But this is where it becomes a power thing. The OOO person says that everyone else wants stuff from them that the sender can’t get elsewhere and you need to grovel to get it from them.
I can see why you’d have a negative reaction to it–that’s how I felt the first several times I heard about these kinds of emails–but I don’t think it’s actually rude (unless they’re saying “if I get emails from Ali G, I’m deleting them”). The wording of the email can be rude, but the general concept of this kind of email isn’t.
I hate when senders ignore the instructions in my OOO message. Usually, my message is something simple like: “I am out [Dates], returning to the office [Date]. Please contact Jane (jane’s email address) in my absence. General [department] questions may be sent to [general dept email address].” To me that says if you are sending me anything then I won’t see it until I return. If you have something you need to be resolved right away, you can contact Jane or send it to our department inbox (where it should be going anyway).
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Thank you for your email. I’m currently out of the store on holidays. I will be returning on [return date].
When we were working from home (we’re mandated to be back in the office now), my voice mail message was something like “I check voice mail, but if you want a faster answer, please send me an email at [email protected]” And it’s amazing how much more to the point emails are than voice mails! Much less “Well, this is unusual (it’s not) and needs the whole backstory (it doesn’t)” and 15 minutes later getting to the actual question (“can I do this thing that a regulation clearly indicates I can’t do”)
I don’t. They just have to wait. The people in my office that could have a legitimate emergency that requires my input have my cell number, and they’d just call me.
There's no shame in using Christmas to indulge in your childhood movie tastes, but there is shame in not sharing that adorable side of yourself when people are trying to reach you during the holidays.
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My coworker tends to set his OOO for people to contact me, but he never bothers to tell me he’s going to be out of town and people may be contacting me. I’ll find out when I happen to email him and get the response. Not a huge deal, but the heads up would be nice! What if I was also on vacation?
Auto (I mean auto not manual sms send out) sms reply does not work for incoming calls only for messages. I see this issue is getting ignored though pointed out several times. Has anyone cracked this one?