Hi there, Thanks for your email. I am out of the office right now and will not return until [MM/DD]. Fortunately for you, our resources never take time off and we’ve got this awesome ebook / whitepaper / infographic on [TITLE] that I think you would enjoy. I’ll get back to you as soon as I get back into the office. Best.
Yup. That’s almost verbatim what I do. It’s the standard around here and now I’m grateful for that!
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Dear Customer, Our office will be closed from [date] until [date] and close again for December 31 and January 1 to welcome the New Year. We wish you the warmest holiday. Regards. [Company name] ——. Dear Customer, Please note that on [day], [date], is [holiday name]. The store will be closed all day and will open again at [time] on [Day].
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By now, your neighbourhood supermarket is probably already blasting the classic Christmas tunes, your favourite colleagues are on vacation many miles away, and you’re counting down the days till you get to clear your annual leave 😏
That 15minute breaktime message screams “past experience with a toxic company” to me.
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After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
If you’re off to have fun on your vacation, you might as well have some fun in your OOO message! And hey, you might inspire someone else to start planning their next holiday.
When one of my colleagues is out of the office, he doesn’t mess around. In fact, he’s turned his auto-responses into a running series of commentary from fictional cartoon character Troy McClure.
Who talks like that? A blowhard, that’s who… I promise, gentle customer, you won’t hear garbage like that from me. I’ll tell you why I like Aviation… Because it tastes like somebody finally made a gin for everyone.
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(Email Signature) 3. Memorial Day Closed Email. Our office will be closed on Monday, May 31st in observance of Memorial Day. We will reopen on Tuesday, June 1st at 8:00 a.m. Our sincere gratitude to those brave men and woman who have served our country and paid the ultimate sacrifice. Best regards, (Email Signature) Overview: Your Memorial Day
If you are reading this, it is because John Whatsisname cannot help you – he has left the company and no longer uses this email address.
That’s why it’s a good idea to direct your recipients to your Facebook, Twitter, or Instagram where they can get in touch with you.
My bank still does that, and it seems to serve a good purpose there–I appreciate knowing if I should call someone else to get things done that day.