Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.
My employer uses Outlook and it has an option to display all OOO messages when you add the person into the To/CC/BCC fields of an email, prior to sending it. It’s pretty great and actually saves an email sometimes because I can see who I should contact and just go to them.
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So, because I want you to be able to enjoy your time off, I’ve put together these two email templates to help you make it abundantly clear that you’re not around for the next 24 hours.
Right, Outlook has that auto-display of OOO messages, so at least I know so-and-so won’t be seeing it for days and I either adjust expectations accordingly or I just email someone else.
Q. If I need help activating a new phone or another type of phone service from Rocket Wireless during winter break, will I be able to reach someone?
The following examples and text ideas can be used for almost any kind of holiday / vacation messages. You can switch the language of the text blocks by pressing the tab button.
These holidays will allow us all to enjoy the great season and have some amazing time with family and friends. This email is to inform you [all] that the office will be closed for [ X] days from [ DATE] to [ DATE] due to the coming festive season. Our premises will remain closed for normal business from [start date] up to and including [last date].
so i tested my out of office reply last night.. how is my job real life!! SEE YOU TOMORROW MIAMI
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Select File > Automatic Replies. Select Send automatic replies.Select Only send during this time range.Choose the dates and times you'd like to set your automatic reply for.Type in a message.Select OK.
Click on Preferences from the pop-up menu and click on the Vacation tab to continue. On the vacation tab, you have the option to set your vacation period and the automatic response.
These messages are useful at virtual Christmas parties, and to include on a virtual holiday party invitation.
I’d just stick with “I will be OOO without access to phone or email from XX/YY to XX/YY, returning on XX/YY.” And then whatever directions for directing to your support/backup while you are out. I find that specifically saying ‘without access to phone or email’ sets a good expectation of non-response.
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An easy win here is to be specific about your out-of-office dates, or to be upbeat about why you are out of office.
14. "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR operations'] and are unable to take your call. Please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!"
Whether your schedule has changed because you’re temporarily down to part-time or because you’re trying to fit work in around taking care of your children, you can use your OOO message to communicate and set expectations. You might write: