My new job provided a template OOO as part of the onboarding brand templates package! I’m sure it might seem like overkill to some, but I’ve had tons of nervous first-job employees ask me what theirs should say, so I loved that they just gave a sample to go from. Also goes a long way in communicating that unique office culture stuff that is usually unspoken/not formalized.
Thanks so much for reaching out. I’m currently attending the [conference/event name] from [date] to [date] and will have limited access to email during this time.
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Confirm your greeting is set for each day you are closed to play the “holiday” or “closed” greeting. Check your on-call option is working properly, when applicable.
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Our office will remain closed until the end of this week for Thanksgiving Holidays. We assure you that all your emails will be answered as soon as we return to the office. Happy Thanksgiving!
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Not an out of office reply but a voicemail greeting: at a previous job I called someone and her voicemail greeting said that she would be out of the office from Day – Day and that her voicemail wasn’t accepting messages during that time, click! The time in question was six months prior. Plenty of people she worked with and for could have called her on it and apparently had not, so she just … didn’t get voicemails. Like, that was not a way you could communicate with her.
Including even a passing reference stating that your customer’s email is important to you shows your appreciation for the message that you are currently unable to respond to.
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Well, if you become too sick to work for longer than that, what happens then? Surely there’s some backup. If not, you’re not always going to be able to keep that promise.
I guess I generally dislike ones where the person is actually around but just might take longer than usual to answer emails (except in public-facing inboxes, etc.) I understand that if I’m using email, you might not respond right away.
Company President doesn’t want sales to use ‘out-of-office’; they’d prefer that the customer feel we were always available for them – 24/7. They also say that vacation are just nicer places to read emails….
If you’re out for the day, I think you literally just need to say “I’m not in the office today, but I’ll respond to your message as soon as I’m back.” If people need an answer to something today, they’re smart enough to figure out they need to ask somebody else.
It isn’t hard to write an out of office message. And it’s less important than learning how to write a great follow up or understanding what makes a killer subject line. But that’s just the reason why a lot of people usually underestimate what an out of office message can achieve.
It’s possible I might quote from some responses to this in an upcoming column, so please note if you don’t want me to do that with yours!