According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
My coworker went out on disability for surgery and left an ominous OOO saying she would be out and did not have a return date, multiple people contacted me bc they were freaked out. The message suggested people reach out to me in her absence and spelled my name wrong, we’ve been working together for 4 years.
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Website: https://www.ringcentral.com/us/en/blog/tuesday-tip-set-up-a-custom-holiday-announcement/
“The world is serious enough as it is - people need, and usually appreciate, an unexpected moment of levity in their day,” he says, when quizzed about how recipients might respond to such an OOO. He also confides that he himself has dispensed with auto responses altogether – though not for idealistic reasons. “The last time I tried to set one up, I botched it so badly that somehow it resent every single email in my outbox from the previous year - client emails, firing notices, literally thousands of emails.”
While the sender waits for your response to their email, take the sting out of your absence by involving them in a holiday survey, like the one below.
If you want your message to be formal, avoid using contracted forms such as I’m and I’ll as well as informal or casual language. It’s also a good idea to start your message with an expression of thanks like: If your audience isn’t from your work environment, you could take a risk with something more fun and personalised:
Website: https://www.lettersformats.com/2018/08/business-office-closed-for-holiday-notice.html
3. Out of Office Email with Specific Dates Example. [Greeting] I will be out of the office starting (Starting Date) through (End Date) returning (Date of Return).
Please contact (Contact Person with email and phone) if you need immediate assistance.
Yes, qualifiers can be helpful. Limited vs no email access, out of the office versus working off site, regular out of the office versus extended leave, etc.
Remember to make sure your auto-reply has a limit to how often it sends replies to any one address. If they reply to every single email they recieve, they can cause problems: https://www.reddit.com/r/talesfromtechsupport/comments/420oan/companywide_email_30000_employees_autoresponders/ I actually had that happen while I was on vaca, a travel agency e-mailed me with an update about my vacation from a no-reply mail box and triggered my auto reply, which triggered their “This is not a monitored mailbox” auto reply to the tune of 80,000 messages in my mailbox. It completely filled up my “available” space, so everytime I logged in and thought I had them cleared out, more would pour in. It took DAYS to delete all of them.
For those of you arguing that entrepreneurs and salespeople must always be available, I present to you Exhibit A. While this is specific to Yesware (and you should check out their other OOO examples), it's easy enough to tweak to fit your industry.
Don’t you worry: while I pretend to be Santa in front of my kids, my colleague, Hannah, will cover for me. Just email her at [email protected] if you need urgent assistance.
Thank you for your email! I am on vacation. Vacations are not for checking email, so I won’t be doing that. Fortunately, we rarely encounter life and death situations in the world of [INDUSTRY TYPE], and aren’t we all glad for that? If you think I’m checking email because you just received an email from me, that is only because I figured out the pixies that send emails on a schedule. Really, I’m not checking email.
An Autoresponder email message is a notification that you receive when the person you are trying to reach is not available. mail needs to be drafted carefully as it is essential to see that the client doesn’t get irritated, and the Company’s reputation does not go on stake. The customer should feel satisfied with the response in your absence.
If you still need to reach me, you can email [email protected]. Or you can email my assistant at [email protected]. They can point you in the right direction.