8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
"I'll be out of the office from Monday, 12/14, and will be back on Monday, 12/21."
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That’s weird! I would specifically not say maternity leave, since I don’t want to invite a lot of questions about the birth, baby, etc. when I come back to work. Just let me focus on catching up on my job! (I work with a lot of external clients, though. Internal-only would be different.)
Unless you work in an industry well known for grownups being good at smart and bad at practical. Then, you do.
This person works remotely and wants to continue to do so, but I think I am going to have to have a conversation about them using the technologies at our disposal that make this possible. Including out of office and second take-home monitor.
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That message was definitely too long, and while I see it was meant to be funny/snarky, I can see where it would be grating / easy to misinterpret.
I worked at an office where we used OOO messages on voicemail pretty regularly and if we forgot to change the message, our callers were quick to tell us the outgoing message was outdated. That end date feature would have been a big help for us! A local council in Wales needed to get a road sign translated into Welsh. (All official signs in Wales have to be in both English and Welsh.) They got an out of office message in Welsh from the translator they contacted, assumed that was the translation and printed the out of office message on the sign. They didn’t realise their mistake till a Welsh speaker pointed it out…
Out of office messages can be as concise or detailed as you need but should follow a standard structure. Here are two templates you can use to create your own message.
Hello, I’m away for the weekend. Back on Wednesday. I’m in [COUNTRY] drinking coffee. Eating lots of food. Should have internet on the evenings to answer the important emails. Please send photos of penguins to Twitter @[HANDLE] to alert me that you’ve sent an email. This is most important.
This holiday out-of-office email is definitely on theme, if not a little passive aggressive. If you’re getting emails during the holidays, why not treat everything you receive that season like the present it is, and send a thank you note?
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And, although it’s fine to include certain details (e.g. what you’re doing), it’s vital to keep it professional. After all, this email will be sent to anyone who contacts you – so it’s not the place for inside jokes.
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I am out for eye surgery on Monday 24th May and will have one eye covered. All going well I should be fine shortly after, however reading long emails or longer periods of screen-facing work will take some effort.
Have a Merry Christmas and a Happy New Year [or any variation on these salutations].
Sometimes teams need the extra nudge to disconnect...here are our tips for getting your team to unplug from email over the holidays.