I guess my first instinct might be thinking it’s rude but having seen it a few times I do get it. It really makes sense for people who get dozens or hundreds of emails a day and are gone for extended periods of time. It’s more courteous to be up front about it than silently delete like some people said they do (though I get they maybe just didn’t realize they’d need to do that).
I’ll be back in the office on [end date] or after I’ve perfected my banana bread (whichever comes first)—and will respond to your message then.
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Automatic replies help to stay connected to customers even if the particular channel is not available at that moment. When you are out of the office or busy, it is extremely helpful to provide personalized messages as it gives satisfaction and positive brand experience.
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I think people still understand that out of office can refer to home office as well. But you could say “unavailable” or “away from work”.
I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is urgent and requires immediate attention, please send an email to [contact name] at [contact email].
Don’t let my absence keep you from missing out on the latest updates. Follow us on *Facebook / *Twitter/ *LinkedIn / *Instagram. You will love our GIFs on Twitter, trust me.
Ha – I didn’t watch the video but still definitely get the condescension! It’s a LOT of extra explaining and direction when something like, “if you need immediate assistance, please contact Fergus at…” will do. In my opinion, cutesy stuff like this is mildly entertaining at the beginning but gets dumb/annoying shortly thereafter. Not just with OOO messages, but other instances where companies try to make being “cool/funny/laid back” parts of their brand in really obvious ways.
I just say that I’m out of the office. Practically, it makes no difference where this office is located.
Eh, figuratively. It’s like saying I’ve gone to lunch even though I’m still right here eating at my desk–the point is that I’m unavailable to do any work.
It’s my favorite time of year, which means I’m currently out of the office lounging on a Carribean beach, sipping on mojitos, and attempting to achieve the tan I’ve been waiting all year long for.
But this is where it becomes a power thing. The OOO person says that everyone else wants stuff from them that the sender can’t get elsewhere and you need to grovel to get it from them.
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Our offices will be closed today for the Queen’s birthday public holiday. Our team will be back in the office tomorrow morning from am. Enjoy your holiday!
I ran a nonprofit organization staffed entirely be volunteers (I was one). After one too many people incensed that we did not follow up to their emails within two hours, we had to include an OOO message that said we were a volunteer organization, and any request may take up to two weeks to process. Please email again if you have not heard from us by then.