*using a professional email marketing solution you can personalize your emails by using your customers’ first name as well as other personalized tokens containing info you have about your customers
Hi, I am currently in [COUNTRY]. My inbox didn’t join me on this trip, so I’ll be sure to answer your message as soon as I return stateside on [DAY OF WEEK], [DATE]. If your matter is urgent, please contact [EMAIL]. Thanks and happy holidays!
.
1) Communicate when a person will be back, or if they are out for an indeterminate period of time, tell me who I should be contacting instead 2) Communicate what I should expect. (For example, when I do my monthly reports, I have an out of office message that says that I’ll be slow to respond. I *will* actually check my email at least a couple of times, but I generally won’t respond to anything non-urgent.) 3) If the person is in a job that handles urgent requests, list who I need to contact instead if it can’t wait until they get back.
Thank you for you email. I am out of the office from [insert date] until [insert date]. If you have an urgent request, please contact [insert name] at [insert email].
How's that for an out-of-office message? Probably not ideal. As a working professional, emails are your lifeline. And even when you're not around to respond, you need to let senders know you're not actually ignoring them.
Mine said this when I was in the hospital and I didn’t know if I’d be back in two weeks or six.
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I’ll be out of the office from 07.07. until 16.07.2020 with no access to my mailbox. Please contact (COLLEAGUE NAME), [email protected].
To customize “Respond with Text“ for incoming calls, go ahead to iPhone Settings > Phone > Respond with Text > Edit “Respond with Text” messages.
Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
While you certainly don’t want to go on and on in your message, there is an opportunity to engage or educate while you’re away. Here are a few options to potentially include.
Hi! I will be out of the office this week. If you need immediate assistance while I’m away, please email (COLLEAGUE NAME).
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I’ll add “with limited access to email and voicemail” if I’m out because of work-related stuff (back when we used to have offsite meetings!), and “with no access to email and voicemail” if I’m truly on PTO.
There are some types of work or office cultures where I think this makes sense. Sometimes enough people use OOO messages for work travel, conferences, and similar that getting the OOO doesn’t really mean you won’t get a response until the date specified. It can help to clarify.
I wouldn’t be surprised if she’s had experiences in the past with people not getting an immediate answer then upping the urgency–we’ve had letters about such coworkers here. There’s an email, then a followup email, then a chat message, then a phone call, then they walk over, all within ten minutes of the initial email.