Thank you for your email. Your message is important to me and I will respond as soon as possible. Thank you!
Our store will be closed until the end of the week for [Thanksgiving/Christmas/New Year]. We are happy to inform you that all of your emails will be answered once we are back on [date].
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Great customer experience is the essence of business success. It is something customers are willing to pay more for, customer...
I’ll be back in front of my computer on [date] and will respond to your message at that time. If you need immediate assistance, please send an email to [contact name] at [contact email]. For Those Who Intend to Chill in a Galaxy Far Far Away (Where There Is No Internet)
Yup. Well, I do specify I will have “sporadic/intermittent” access to email or “no” access to email, because there is a difference. But short and sweet is the way to go.
There’s a department at my workplace where this is common practice too. My old department worked with clients in similar ways, and I was half expecting we’d also be required to do it, but luckily that never happened. Further proof that, at this (generally progressive, flexible-working) company, your actual work-life balance heavily depends who manages you.
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Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This help file will guide you through creating Out-Of-Office templates that will be sent automatically to customers during one-off office closures, such as during holiday periods. Before you start You’ll need to have access to Templates in your Settings in order to view, create and edit templates. If you don’t have access, you can request it from an Admin user within your business. Note: To find out about the other types of templates that eDesk supports, click here.
You may not think it, but an auto-attendant is an important part of your business. It is typically the first point of contact with your customers, as they will call your main number with sales inquiries, troubleshooting questions, etc.
For all support requests/needs, please reach out to [email protected] and one of my colleagues will be happy to assist you.
Here is a good example of setting a queue message when all your support agents are busy.
Finally, if leaving a private mobile phone feels like revealing too much, you can instruct your customers to contact you via email with the “URGENT” referenced in its subject:
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One of my co-workers, who was involved in a lot of committees and consequently got even more than the usual share of email around my place, put up an OOO message that said she was going to be “on pot for the week of the 15th.”
i am 100 percent in favor of using email signatures and out of office messages to be more blunt about how you want other people to use/respect your time. from this: politico.com/newsletters/we…
Whether you're taking a personal or business trip, keep in mind that information contained in your OOO message could be used against you maliciously. Be sure to follow out-of-office message best practices to keep your company data secure. Create different out-of-office replies based on whether the message is going to someone inside or outside your company Avoid personal details Don't share your travel destination Don't provide direct insight into the chain of command Avoid listing your exact length of vacation