For all support requests/needs, please reach out to [email protected] and one of my colleagues will be happy to assist you.
Setting up an effective out-of-office autoresponder may seem to be a simple task. However, there is nothing worse than receiving an automated response that is not clear or useful. You want your “out of office” message to provide useful information and clarify why you are not available now. You certainly want to avoid any confusion or frustration.
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I say I am “away from my desk”, or “unavailable”. To indicate I am working, “I will be at my desk from xhour to yhour on xday”.
So what do good out-of-office messages look like? Here are a handful of examples that will help you craft the perfect out-of-office message:
She continues: “However, there should be a way for whoever is emailing you to have an urgent request handled, and that should be included as part of your OOO as well as being known to your work team (supervisor and colleagues). That might look like including a coworker's email on your OOO or it might simply involve setting a forwarding rule for while you're away, so that your email goes to the colleague who's covering.”
Thank you for emailing me. I am currently out of the office, with no email access. I will be returning on [DATE]. If you need immediate assistance before then, you may reach me at my mobile [PHONE]. Kind Regards.
Out of Office Out of Office Friday, Nov 8th – Friday, Nov 9thI’m Out Til Monday the 12th
I’ll be back on [DAY OF WEEK], [DATE]. No explanations, no apologies, no promises to respond, no redirects to other colleagues. It works.
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From the familiar to the more unexpected, peruse some of the different uses for automated text replies.
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Start by recognizing your backup contacts for the time when you are out of the office. Make sure that, when needed, they can be available to help customers instead of you. Meeting with your co-workers and making everything clear should be one of your top priorities. The person who covers you while you are gone should not find that out by receiving an email out of nowhere. Be professional and plan everything properly — you are about to take a break, after all.
But nope, we’ve created a world where “I have a dentist appointment and won’t be in until 10 today” is cause for alarm.
I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is time-sensitive, please send an email to [contact name] at [contact email].
What I really hate is when I get back to the office and haven’t taken the 10 minutes to go into our labyrinthian voicemail system, remove the out of office voicemail message, and record a new one (without being interrupted, stuttering, etc.) and some SUPER DUPER HELPFUL person feels the need to InFoRm mE in their voicemail message that I sTiLl HaVe My OuT oF oFfIcE mEsSaGe Up!!!1!
Of course, I had one POTENTIAL cient who got the “I’m in court and can’t call you back” repeatedly calling and demanding to know why I wasn’t calling him back. Like “I;m IN COURT DUDE. The JUDGE takes precedence over you.” He really expected me to tell the judge to take a recesss so I could call him back. I eventually got back to him with an email “I think you might be better off with another attorney.”