REVE Chat offers the template to set up personalized queue messages and exact wait to manage their customer expectations. Under the customization option from the dashboard, you can manage customer conversations by providing estimated time and message.
Thank you for your email. I’m out of the office and will be back at (Return Date). During this period I will have limited access to my email.
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I’ll be at a work off-site and will have limited availability by phone and email until ___, please contact ___ for immediate needs about ____ otherwise I will respond as soon as possible”
If you have a main email that customers use, set the email out of office message to reflect when you will return and if it is an emergency who they can reach.
But really, I think people who know you WFH will get your meaning and people who don’t know you WFH won’t care or feel misled if they find out you really work from home.
It’s really on you to stay up to stuff, manage requests coming in, manage your time and workload. You shouldn’t expect all your coworkers, customers, people you work with to cater to your personal schedule.
For non-urgent inquiries, I will return your message as soon as I get back in the office.
Thanks for the email!. I’m currently out of my office and will be back at 11th of May. I will have very limited or no access to my email.
Again, this will depend HUGELY on what sort of role it is (an external-facing vendor, for example, should probably not use something like this). But for many internal requests, it is not power-tripping to ask someone to either redirect their email or wait until a later date to send it.
One common challenge faced by customers is auto reply email or text messages lack a specification about the estimated wait time to get answers for their queries.
My European colleagues get an extended summer holiday all at the same time, which means we get OOO notes like this:
Sorry to miss you. I wrapped up everything at the office and am off on vacation until [DAY OF WEEK], [DATE]. Anyway, if your question or favour can wait, great. If not, do me a favour and forward your email to [EMAIL] and you’ll be well-treated. Thanks. (Source: Futureofworking.com)
My European colleagues get an extended summer holiday all at the same time, which means we get OOO notes like this:
Hi, I am currently out of the office from [MM/DD] to [MM/DD]. I will do my best to respond promptly to your email when I return. Please contact [name] at [email] or [phone] for any urgent matters.
I meant email. The phone calls were similar, but a whole other problem. Your overdue notice? Did you discuss it with Head of Circulation (who knew the background)? No? Let me transfer you.
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