The main goal of an auto-respond email is to ensure clarity of communication expectations and offer appropriate alternatives.
Does your business operate outside typical working hours? Let people know with a message. Thanks for your message! Craig’s is an Australian-based company, therefore you can reach us during our business hours 6 pm – 2 am EST.
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Or, worse, when someone has left the organization and the organization hasn’t bothered to put up an OOO, so I’m just emailing a blackhole until I call or someone finally checks that inbox. I never fail to set up my OoO reply, and yet most of my external contacts don’t get them. Let’s say I work for LlamaCombs, with an name(@)llamacombs.com address, and this is a company who has two clients AlpacaBrush and VicunaShampoo. I work primarily with the second, and their internal directory lists my contact info as name(@)vicunashampoo.com. It works because any e-mail sent to the second address is auto-forwarded to the first. Except it messes up OoO replies big time. Because the auto-reply is sent to my own alternate address, not to the original sender, and I have no way to change that.
Then wish them happy holidays, for example: I wish you and your family the very best this holiday season. I hope you have a wonderful time this Christmas. I wish you a Happy Christmas and a bright New Year. Peace and joy to you and your family this holiday season. I hope you have a nice and warm holiday season! I'm truly grateful to have a friend like you! Thinking of you with lots of love! I hope you enjoy a wonderful Christmas! How do I send a holiday email to a client?
5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!"
As to who you choose, you might consider listing a coworker, your supervisor, or an on-call number if available. Just make sure to clear this with whomever you pick as a support person so they’re aware they’re backing up your calls and emails for emergent situations.
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I feel this so hard! I am 14 days away from my PCS (permanent change of station), and will be on leave for a month. I’ve been drafting my OOO multiple times, not just out of a desire to edit but because it reminds me that I am LEAVING my current terrible office.
From the familiar to the more unexpected, peruse some of the different uses for automated text replies.
Amen. I have a co-worker who’s out of office message is always “spending time with my kiddos.” I don’t care. Just tell me who to contact and/or when you’ll be back.
It’s really only meant as a courtesy but if your culture is different I can see where it’s eye-roll y.
Hi there, Thank you for your email. I will be out of the office from [MM/DD] to [MM/DD] and will have limited access to email / will not have access to email. If this is urgent, please contact [NAME] at [EMAIL] or [PHONE]. I will do my best to respond promptly to your email when I return on [MM/DD]. Best.
If you are reading this, it is because John Whatsisname cannot help you – he has left the company and no longer uses this email address.
I am currently on travel in Ethiopia. If you’d like to contact me, please write to me in Ethiopian (Amharic).
AH #2 – Closed with Voicemail. Thank you for calling Business Name. We are currently closed for the Christmas Break and will be reopening for business as usual on Time and Date. If you would like to leave a message, please do so after the tone including your Name and a Contact number and we will be in touch when we reopen.
It’s very likely that you’ll set up an auto-reply message while you’re at a conference or any other business event. What’s more, some of your prospects will be there as well, so you should use an opportunity like that to meet them in person and strengthen that relationship.
If you're using Mail, you may be surprised to learn that there are no settings or preferences that can enable you to setup an auto-reply like you would on a corporate email system. And there are no preferences for it on iCloud either (hint hint, Apple). The only thing you can do to get around this problem is to setup an Auto Reply rule in Mail. And that's what we're going to show you how to do.