25. "Hello! Thanks for reaching out to [company]. We're closed today for the holiday, and will reopen tomorrow. If you leave your name, number, and a brief message, we'll give you a call when we're back in the office. Thanks again, and have a great day."
too short, though – most of the time you should give a date of return to set expectation (and so I don’t bug you again before you’re back)
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Just because your business is text-enabled it doesn’t mean you have to be a two-way communication platform. You can create an auto-reply message to all incoming messages letting them know the inbox they’ve reached isn’t monitored and direct them elsewhere for contact! Thanks for your response! Please note this inbox is not monitored. To reach someone with a question or feedback, please email [email protected]
1. Order before [DATE] and have it shipped on time for [holiday name] Ideally, your promotional campaign should have been running for at least a week before the holiday festivity begins.
I definitely hate the overshares. And I have one coworker whose rigidly precise & formal language comes off as pretentious and condescending. She sets up an out of office every time she leaves slightly early, so I get them A LOT.
I am in London May 29th - June 4th, so email replies may be tardy due to the curvature of the earth and the sun… and you know… science and stuff.
But you don’t need to write an instruction guide for people as though they’re incapable of solving their own problems without you.
12) The email server is unable to verify your server connection. Your message has not been delivered. Please restart your computer and try sending again.
You are under no obligation to share the reason for your absence. Even if you’re on parental leave, “on leave” or “out of the office” is sufficient. Unfortunately, discrimination against pregnant people and parents happens, and if you don’t want to disclose that you’re on parental leave, you don’t have to.
I’ll be banning myself from my inbox, so if you need something before Monday 2/8, try Molly Fitzgerald, customer success manager extraordinaire, at [email protected]. If it’s urgent, she’ll know how to reach me as I watch my 14th consecutive episode of The Great British Bake Off.
Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page
I don’t have access to email because I don’t have a work cell & I don’t open my work laptop on my days off.
My snarky colleague sure did in his out-of-office message below. We send thank-you letters in response to holiday gifts, so it’s only natural to expect the same gesture in our work inboxes …
We do it every time we go on vacation or take a sick day. We put up an out-of-office (OOO) message with the date of our return, a colleague’s contact information for urgent needs, and maybe even some details about the destination of our long-awaited vacation.
@cwarzel I’ve started putting mine up on weekends, and on weekdays after 7pm for internal senders. I’m offline for the night & won’t be checking email, dorks.
Skip the "Greetings," "Salutations," "Dear sir/madam." These are far too stuffy and robotic. Instead, start off your response with a simple "Hi" or Hello."
Dear Customer, Please note that on [day], [date], is [holiday name]. The store will be closed all day and will open again at [time] on [Day]. Enjoy the holiday. Regards [Company name]