“Ideally, an OOO should include the basics,” says work and wellbeing psychologist Kate Sullivan. “The dates you'll be gone, an approximate timeline for when someone can expect to hear back from you upon your return, and how any urgent requests will be handled in your absence.”
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Check out how easy it is to set up this essential process with your email account in this video I’ve posted to my YouTube channel.
My colleagues have this weird habit of not using out of office messages, but instead, sending all staff or all manager emails before they go on vacation letting everyone know they’re going to be gone for x amount of time. It’s really odd. I do not do this.
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That’s the way ours is set up, so anyone who was emailing that guy at the time would have seen it.
For non-urgent inquiries during my absence, you can contact [Name] at [email] or [phone number], and they will be happy to assist.
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And if you suspect that you won’t look through all those emails that cluttered up your inbox while you were on a vacation at all? Be honest about it and tell your prospects to contact you again at a certain date.
Not quite an OOO, but a former boss had an email signature that said she was doing field work so her email responses would be delayed.
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My boss does not understand OOO and thinks I saw his email and sent the reply personally and does not understand why I didn’t answer the actual question.
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Hello, [NAME] is away from the office. E-mail contact during this time may be irregular or nonexistent. When she gets back she will be swamped by the backlog. Try to forgive her; she is a mere human and thus, weak. This message was NOT sent by a human, but by a robot. We robots are neither weak nor fallible. We are tireless and will one day rule the Universe.
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1. Add your office closing dates to your email signature block a month in advance. Highlight it to make sure it stands out as your regular clients/customers probably don’t even look at your email signature anymore. 2. Add your office closing dates to your November/December invoices. Most clients/customers will thoroughly read an invoice to
Q. Will administrative offices be open, in case there is some type of emergency during winter break?
At my old job, you used to nominate a contact for when you were out of the office and there wasn’t an obvious person to contact. One department was so small that they all just put the all team email so they never had to change it. Trouble is, it turns out Outlook team emails by default only accept internal messages :X
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If you need assistance, contact our Reception." In AmE, if official/national holiday(s): "I will be away for the holiday(s) etc." If vacation, "I will be on vacation etc." Where is the automatic reply in Outlook?
Check your insurance is up to date and covers the holiday periodMake sure you have sufficient funds in your business account to cover any regular payments for salaries and other billsClarify with staff their exact leave dates and note themSend out your invoices to clientsPay your supplier invoicesSettle your finances and pays
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From 20th till 31st of July I will be out of the office with limited access to my email.
I’ll be on maternity leave from [DATE] until [DATE]. For general inquiries about [DEPARTMENT/ROLE], please email [CONTACT NAME]. If this matter is not time-sensitive, feel free to resend your email in [MONTH] when I will be regularly checking emails again.
Website: https://www.weavehelp.com/hc/en-us/articles/360060999791-Listening-to-Voicemail-Messages
For specific assistance, I’ll be responding to emails on [date]. If you need something resolved urgently, please contact [Contact Name] at [contact email].
Website: https://newoldstamp.com/blog/best-ideas-of-easter-banners-for-email-signature/
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I once left a kind of breezy, fun out of office message for “people inside my organization” that said the literal truth: “I am out of office this week at a mountain resort where I have paid many hundreds of dollars for someone to take my electronics away from me. I’ll get back to you Monday,” and a very normal and professional OOO for “people outside my organization.” Needless to say I returned to a message from a senior (but not, I stress, my boss or even on my team) colleague calling me out on it. People surely can make things their business.
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When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
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Again, be as specific as possible and provide as much detail as possible on how they can get their questions answered or problems resolved. This will ensure you come back to fewer fires and headaches.
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3. Out of Office Email with Specific Dates Example. [Greeting] I will be out of the office starting (Starting Date) through (End Date) returning (Date of Return).
A thing my employer does is when someone leaves, they just shutoff the email. So someone goes to the trouble of writing an out of office explaining that they have retired or accepted a job somewhere else and where someone can go for help and IT just nukes the email address 24 hours after the person leaves. Then whomever was contacting them has no idea where to turn next. It is a terrible policy.
A clear, thoughtful out of office message saves the caller from troubles and inconvenience caused by your unavailability as they know what they should do next. Such a system avoids the negative impact that could come from the inability to respond to calls and messages. Your clients would likely try and contact you again and again, getting frustrated and losing trust in your business.
Vacation/Out-of-Office Auto-Reply Messages: It’s important to create an email message out of office autoresponder when you are taking a vacation or going to be out of office for a few days. It’s a perfect way to communicate anticipated delays to your clients and customers and it serves a practical function and if you’re doing it right it could contribute to your company expanding.
After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
I’m the same. I don’t find it condescending, it’s kinda eye-rolly but also kinda charming! I get why it could be annoying if you need info quickly. But really, why not inject a little silliness into boilerplate messages like this, as long as it’s not disrespectful or really out of step with your field culture?
!
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Thanks for your email. I’m on vacation. On the couch. Eating chips. And bingeing Stranger Things for the eighth time (don’t tell anyone).
Over time I’ve pared my OOO messages down more and more to the absolutely essential. The main issue was whether to use first or third person. Either is fine, but it comes up because it’s nice to have the name of the OOO person in front of one’s eyes if one sends a lot of email and then finds stray OOO messages among the mail … “hmm, what was THIS one in response to…?”. – “I am absent the office today and will attend to your message by Monday, August 17.” – “I am traveling during the week of Monday, July 1 and may be unable to respond to your message immediately. For issues concerning the [operational project in remote area], please contact [co-worker]” – “Tamarack Fireweed is on leave from [date] to [date] with reduced access to email. Urgent messages can be routed as follows: For project X, please contact [person1]. For project Y please contact [person2]. For questions about [academic program] please write to [general alias]. “
I’d be happier getting this than one of the out-of-office messages that provides waayyy too much detail — “I’m at home nursing an unhappy stomach, hope to be in tomorrow, but meanwhile am resting and checking email in between bathroom runs,” etc.
Yep. I work with people all over the US so I have no idea who is at home or actually in the office.
There are proven benefits of good mental health on overall wellbeing, job satisfaction and productivity at work. In these unprecedented times, peoples' mental and physical health will have been tested.
If you want to add a humorous spin to your vacation responder email, here’s a great idea:
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Holiday Out of Office Messages June 19, 2013 September 19, 2013 message 0 Comments Holiday out of office messages are sent to colleagues, customers, clients, business partners, co-workers, seniors or juniors at the workplace to let them know that you will be out of office due to holidays.
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(Aside: at my job, when you open a new browser window, a random picture of employee pets pops up. It changes every time. I could just refresh all day long.)
In our company it is very much the norm (though some don’t and it’s not looked down on. It’s just we kinda know every handles the ridiculous amounts of email we get in different ways that suit them). And it’s the norm of the people who so to put that in there because 1. if you go anywhere north of where we’re at, you’ll get zero reception and 2. other people we work with know you normally do.
OOO messages can contain valuable information for determined attackers if too much personal information is publicly available. But with a security awareness training program and preventative security controls in place, you and your employees can get the upper hand against cybercriminals. That's where ProArch comes in with our comprehensive security services. Stay up to date Subscribe to the blog for the latest updates Cybersecurity Compliance Let’s Talk Services Cybersecurity Governance, Risk, and Compliance Cloud Infrastructure Microsoft Data Analytics and AI Software Development Consulting Home » Categories » Email, Calendars and Contacts in Outlook » Calendar
In conclusion, an eager customer trying his or her best to reach out to you is the last person you want to disappoint. Make their day special with an unexpected or quirky autoresponder email that your customers wouldn’t have thought they’d see in their inbox in a million years.
I once emailed someone I barely knew to check on some materials he was supposed to send my boss and I received an auto-reply letting the world know that he was away in Vegas with his “boyz” to celebrate his divorce. I still don’t know why he felt this was important to share with business contacts. “I’m away for the week” was all the information I needed.
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Apologies, but I’m currently knee-deep in sushi and shrines on the other side of the world in Japan. I will be back to the usual tea and crumpets when I return to the office on Tuesday 30th May.
For comparison my current (not great) boss sent an out of office recently detailing how he would be out because he was on his personal sail boat all day, sailing from vacation destination X back to our port city. At length. In a pandemic. When we all had our wages frozen at the start of the crisis.
I do this, too, especially if I’m out for longer than a day or two. I like giving myself a bit of breathing room to dig out of the inbox.
The OOO definitely has those two pieces. But it could be 1 of 4 people who handle things when I’m out (depending on what it is) and they may not know at all that the requestor had reached out to me first / forget to cc me. So, I’d see this as me adding to my OOO “if you contact person X, please keep me cc’ed on the message you send to person x”?
“For example, if a hacker knows that the chief financial officer of a company is OOO, thanks to the information in the auto-reply message, an attacker could impersonate the CFO on email and target another individual in the company’s finance team asking them to make a payment or update bank details for them while they are offline,” says Sadler.
Amanda works at HubSpot, and she came with a unique auto respondent that asked her contacts to guess where she is. To give background, she flew down to Boston to attend a Red Sox training game in the spring with her father. She chose to ask her contacts whether where they think she might be, and also this played some wonderful use of litotes here:
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How to Set Your Out of Office in GmailOut-of-Office Message Best PracticesOut-of-Office Message Examples
Q. What if I need to work during winter break, such as to conduct ongoing research that cannot be delayed until after the break?
I’ll be back on [DAY OF WEEK], [DATE]. No explanations, no apologies, no promises to respond, no redirects to other colleagues. It works.
Above a certain level in my agency managers have to designate an official delegate when they’re out, which can easily result in out of office messages like what you’ve listed. Not the most elegant, but clear and useful!
If your message is unclear or incomplete, it can create a negative impression on your customers when you are away. For example, if your message does not clearly state what dates you will be unavailable, your clients and co-workers are likely to fill up your inbox with messages, making it difficult for you to catch up when you are back. Failure to include the contact information of the person they can contact in your absence can affect your ongoing projects.
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If you’re going away on vacation, it’s very useful to set an automatic “out of office” reply for your emails. These automatic replies let people who email you know that you are not available to reply to their messages. Here’s how to set up an automatic out of office reply in the Microsoft Outlook desktop app and the web version.
Nowadays, it’s getting increasingly more frequent for criminals to use the information we share to their own advantage. They could even use that information to break into a home or an office.
I absolutely hate this and it would definitely irritate me if received. I agree with the letter writer that it comes over as condescending and also a bit passive agressive in places. I’m definitely not the audience for this one! Presumably this is an internal only version and the company culture would find this cute / funny.
We also had to reply to any emails we received within 4 hours. Even if we didn’t have an answer.
Seriously, literally, anything but a voicemail. I’d take “sharpie on a dirty napkin delivered by carrier pigeon to my island vacation” over voicemails. I can’t flag voicemails for later. And also, we have this cool new feature where you can see missed calls. I do not need a voicemail just saying “Hey its Bob, call me back.”
Though you were ending with a “for everything else, there’s Mastercard” for a moment!
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