Give complete details of the person they can contact if there is an urgency. If you are in charge of multiple departments, you can add more people along with their expertise area so that customers know who they should reach.
Me too. I don’t say why I’m going to be out when I take time off either, unless it’s a vacation I’m really excited about and just talk about naturally.
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Informal approach helps your clients think of you as of a human being. This alleviates some of the annoyance they may feel because of not receiving a proper reply. Generally, making people laugh is a great way to make people remember you. Do that and your clients won’t switch to a competitor.
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They only discovered this AFTER the Christmas rush. Thankfully there were no client meltdowns that year or it could have been a lot worse.
Season’s Greetings! It’s my favourite time of year, which means I’m currently out of the office chugging mugs of cocoa, stuffing my face with cookies, and attempting to fulfil my life-long goal of memorising every single line of [FAVOURITE HOLIDAY MOVIE]. I’ll be back in front of my computer on [DATE] and will respond to your message at that time. If you need immediate assistance, please send an email to [NAME] at [EMAIL] so that the other elves in this workshop can help you out. (Source: Futureofworking.com)
Yeah, that’s all I need to know when I’m trying to contact someone who’s out. 1) When you’re coming back so I know if my issue can wait, and 2) Where to go if I decide that it can’t.
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But of course, you have to take care of a lot of year-end reports — planning out tasks, tying up loose ends, and perhaps, preparing for the coming new year. And then of course, when you are finally done and ready to take a break, there’s one final thing you must take care of while you take your break with your loved ones: Your out-of-office response.
The bad news is that I’m out of office. The good news is that I’m out of office and enjoying elotes in Cancún.
I’ll be 1 percent connected while on vacation so I’m not 100 percent panicked on return. Thank you for emailing me.
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Found it! (Reddit’s own search functionality is garbage, but it’s so easy to google for reddit posts, thankfully)
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I can’t wait to connect when I return [date]. Until then, please contact [Contact Name] at [contact email] for all urgent matters.
Please be advised that I am out of the office until 26.06. Meanwhile, if you need any support on an urgent matter, do not hesitate to contact (COLLEAGUE NAME), e-mail: [email protected]