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If I’m out for three months, *someone* is doing each bit of my job in that time. Me coming back and wading through three months of emails where the majority of them will involve someone seeing the OOO and promptly emailing my cover instead, and trying to track down which ones did that and cc-ed me, which ones did that and *didn’t* cc me, and which ones fell off is just a terrible use of getting-back-up-to-speed time.
I worked in a call center for Big-Evil-Bank for five years, and every new manager would have a different OOO policy/pet peeve that they would require phone-miners to follow. In particular, the memory of the six month period where we were forced to put an OOO up if we left our desk for so much as ONE HOUR smacked me in the face when I saw question. That was by far the worst/strangest/most tedious OOO policy I have ever been forced to follow.
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Everything’s a little off-kilter as we continue to contend with the COVID-19 pandemic. It’s hard to step away from work when the “office” is the dining room table you can see from your couch. It feels a little strange to take PTO when travel and boisterous family gatherings seem like a distant memory. You might be working odd hours so you can juggle childcare and other responsibilities. Or maybe your full-time job became a part-time one (or an on-hold one) as a result of the economic downturn that hit along with the coronavirus.
Same. All you need to know is I am not available and you are not going to hear from me until such and such date and contact so and so if you need something sooner.
By bringing some automation into the process, you not only ensure that your staff is leaving vacation email messages that cover what’s needed, but you’re also eliminating the possibility that team members will forget to turn them on.
Check out this message from a HubSpot employee that certainly turns the tables on the email sender. Right when you thought you were the one requesting action, the recipient sent back an assignment — a fun one, at least.
I had a coworker whose former employer required them to update their voicemail message every day. “Hello, you’ve reached MaryMary. Today is Thursday, June 3rd. I am in the office all day but may be away from my desk for meetings. Please leave a message and I will return your call as soon as possible.” She got in the habit and still updated her VM everyday. Occasionally I run into someone elsewhere in our industry with a daily VM message and know they used to work at the same place.
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I’m with you. It comes across as a bit scold-y, like chastising someone for emailing while you’re out and treating them as if their issues aren’t important.
Calls/SMS Auto Reply app lets you add customized out of office messages that it sends automatically in response to missed calls and texts so that your clients or co-workers know what they can expect. A prompt auto-response is a great way to save relationships and trust and retain customers. You can use these messages to tell them when you will respond and what they should do in case they need urgent assistance.
There’s no shame in using Christmas to indulge in your childhood movie tastes, but there is shame in not sharing that adorable side of yourself when people are trying to reach you during the holidays.
Your out-of-office message needs to set expectations around communication. First, provide information about when you’ll return. Misner suggests giving yourself an extra date to catch up.