Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
I’ve seen that from vendors. Sorry, you’re not the only shop in town and if you can’t be bothered I’m using my power of my dollar and noping away from your company.
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You can’t do that when students are emailing (well, you can, but you shouldn’t). Our office requirement is “within 48 hours during regular business hours.”
I work at an animal shelter and I have included a picture of an adoptable pet when I’m on vacation – I don’t know if that comes across as annoying or not, what do you think? Basically, it’s “I’m out until X and I’ll return your message when I get back. In the meantime, take a look at Fluffiekins here (picture, link to bio). Will she be adopted before I return?”
Option 2: Get help sooner. If you answered yes to the above question, don’t wait. I have a team of competent humans who look out for me and one another. They can help you too. Work with (insert names here) accordingly. If you need help with scheduling, cut straight to my assistant.
I haven’t set up an OOO message since I got my first smartphone. My usual method is to glance at an incoming work email and forward it to the appropriate person, or maybe write a one-liner response saying I’m out and will answer next week.
The one from “Central Intelligence” with the Rock that I love is is (paraphrasing) :
I’ll add “with limited access to email and voicemail” if I’m out because of work-related stuff (back when we used to have offsite meetings!), and “with no access to email and voicemail” if I’m truly on PTO.
I’ll return on [date] or after I watch [favourite holiday movie] one too many times (whichever comes first)—and will respond to your message at that time.
If they have to leave an OOO message for being out for an hour for a meeting, clearly it is A Big Deal in that office :(
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I once emailed someone I barely knew to check on some materials he was supposed to send my boss and I received an auto-reply letting the world know that he was away in Vegas with his “boyz” to celebrate his divorce. I still don’t know why he felt this was important to share with business contacts. “I’m away for the week” was all the information I needed.
If you want your message to be formal, avoid using contracted forms such as I’m and I’ll as well as informal or casual language. It’s also a good idea to start your message with an expression of thanks like: If your audience isn’t from your work environment, you could take a risk with something more fun and personalised:
If your matter is urgent you can contact (contact person with contact details) for assistance.
This is something I recommend doing only after you understand the dynamics of your workplace and your clientele. If it falls under the “okay” category, this unapologetically real out of office email can be a talking point when you return to your cubicle. It’s a short, simple, and sweet yet savage email. You can tweak the wording to write a bit of a diplomatic message based on your organization.
If it’s not that infinite loop of autoreply hell, you get the “I will not be reading or responding to any email sent during this time. Please resend your request after August 1st.” dismissal.
“We all need breaks from time to time. Today I will be disconnecting from all things work, and going for a walk to smell the roses and soak in the sunshine.”