When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
On the funnier side, my vacations tend to be trips to either see my favorite band in far flung places or going to conventions for my hobby, so for a while I added a checklist at the end of my OOO that said:
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I’ll be back in front of my computer on [date] and will respond to your message then. If you require immediate assistance, please feel free to send an email to [Contact Name] at [contact email] so that they can help you out.
5.) Sehr geehrte Kunden, unser Büro ist vom 24 Dezember bis zum 2.Januar nicht besetzt. Sie erreichen uns wie gewohnt ab Montag den 5. Januar. Wir wünschen Ihnen und Ihrer Familie ein frohes Weihnachtsfest und ein gutes und erfolgreiches neue Jahr.
Let your OOO response do some lead generation for you while you’re away, publicizing all of the exciting ways people can still get involved with your company’s community before you return. For example, you can encourage inquires to use your online booking or appointment system on your website, or you can tell them to subscribe to your newsletter to stay updated on upcoming offerings you’ll be announcing soon.
I get why that would bug the hell out of you. But on the flip side, having worked with a lot of European colleagues who do this, it’s not that they’ll have to 8 hours of work on vacation, it’s that they won’t be working at all. So if your bit isn’t done by X date, then their bit won’t get done until they return. That’s just the culture there.
Q. As an employee or faculty member, will I be able to use our on-campus recreation facilities during winter break?
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Here's an auto-reply I created for my support account having some fun. But also throwing out an extra lifeline on the off chance I'm eaten by a bear. If the boss doesn't notice I'm missing, surely people emailing me will, right?
She retired shortly thereafter, and I was left with so many questions. Brain hiccup? Or did she actually think our email and phone systems were integrated somehow?
When you share transparent business information and provide alternative ways when the relevant channel is not available, it delivers a delightful service experience.
Hello, this is Michael Smith from ABA English. Sorry I missed you. If you have a question about our products, please contact [email protected]. I will follow up once at home. Kind regards.
I apologize in advance for any inconvenience that this may cause you, and I want you to know that I can help you rectify this if you contact me on the email or phone number below.
It isn’t hard to write an out of office message. And it’s less important than learning how to write a great follow up or understanding what makes a killer subject line. But that’s just the reason why a lot of people usually underestimate what an out of office message can achieve.
Website: https://www.bestvirtualparalegal.com/blog/client-relation-case-management/10-best-office-closed-for-holiday-messages
We were playing a family game once everyone was vaccinated, and a thing came up about “people who reply to a text message with a phone call” and my daughter and niece turned and glared at me…