If you're unable to respond to emails because you are taking time off, attending a work event or away from your computer for any other reason, it's important to set up an out of office message. Setting up an out of office message helps keep people informed and prepares them for how to proceed in your absence. What do you write in a vacation responder?
While this sounds kind of onerous, I don’t think it’s actually a bad idea to say “I don’t have this info but I’ll get back to you when I find out” if it’s going to take a while.
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Going back to how some people can’t ever switch off, this person went above and beyond for their auto-email with a humorous graph that very accurately shows the highs and lows of stress levels before, during and after time away.
Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation.
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I suppose it’s better than a colleague of mine who’s out of office is always: “I am out of the office until XXX. Please email me if you need assistance.”
It's not pure altruism though, as the company explained when the policy was launched: "The aim of the project is to maintain the balance between the work and home life of Daimler employees so as to safeguard their performance in the long run."
Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time. To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to know our regular business hours and location, press 4. If you would like to speak with an Operator, press 0, or press 9 to repeat the available options. 2. Basic Customer Inquiry
If your auto reply messages give customers the ‘what next’ picture it will make customers feel that you as a brand can visualize their problem by putting in their shoes.
So many people emailed Ryan that Aviation Gin's servers crashed. Here's his July 2018 out of office message:
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There are proven benefits of good mental health on overall wellbeing, job satisfaction and productivity at work. In these unprecedented times, peoples' mental and physical health will have been tested.
I will be out of the office from Nov 3rd to Nov 10th with no access to my emails.
Written by Aja Frost @ajavuu
The tone of your out-of-office auto-reply may vary depending on the intended recipient of your email.
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