Thanks for your email. I’m currently offline, returning on [date]. I’ll respond to your message then.
Thank you for your message, which has been added to a queuing system. You are currently in 352nd place and can expect to receive a reply in approximately 19 weeks.
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That is kind of glorious. And it does make sense when the person you’re emailing is gone for months. I did something similar my last mat leave except I didn’t explicitly state it, and lo and behold, people figured out that I wasn’t going to catch their email from a month or so earlier unless they brought it up again.
I do feel like the person who wrote it may have some issues in their organization with, oh let’s call it fire fighting. People who don’t necessarily think through the process of who would be most effective at dealing with the problem at hand. This reads like the message of someone who is used to getting everything dumped in their email and this OOO is an attempt to manage expectations and distribute issues to the people most able to quickly and effectively deal with a range of problems
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I was always a little bit skittish about OOO’s in the pre-smartphone days. I don’t like the idea of announcing to the world that my house is going to be unoccupied all week.
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Agreed. I think some people don’t analyze the individual words when they hear the phrase. It’s fine to say “please let me know at YOUR earliest convenience” but it’s weird to say “I’ll get back to you at MY earliest convenience.”
I do this because my industry’s norm is that people check their email on vacation, at least once or twice, but I don’t do it. I don’t have work email on my phone so it’s technically true.
Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
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However, if you do choose to do this, make sure you actually follow through and do the thing you’re bragging about, unlike this New York Times reader who was just a bit too bold.
While I won’t be quite as far and remote as the North Pole, I will still be completely disconnected from my inbox until my return. So if you require immediate assistance, please send your email to [Contact Name] at [contact email]. Out of Office Template #5 For the Person Who Will Be Checking in (Reluctantly)
Live support will be unavailable during our closure. Emergency support requests should be submitted via our contact form or via Basecamp if your project is currently active. We wish all of our clients a very happy and safe 4th of July holiday. We look forward to working with you when we get back from a well deserved long weekend. See you next week!
If you still need to reach me, you can email [email protected]. Or you can email my assistant at [email protected]. They can point you in the right direction.
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I’ll return on [date] or after I watch [favorite holiday movie] one too many times (whichever comes first)—and will respond to your message at that time.