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Over Twitter DMs, one woman sent me her OOO messages from when she was diagnosed with breast cancer. The messages — composed while she was undergoing chemotherapy treatments and recovering from surgery — were detailed and unique. They offered touches of humor, honesty, details about her treatment schedules and set expectations for others trying to reach her. She offered alternative contact options for potential emailers to make sure urgent requests didn’t fall through the cracks but offered a dose or reality as well. I particularly appreciated this line:
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The other being I did it once at my current job, pointed them to my boss, and he called me every time someone reached out to him. It was SUPER annoying, because not a single thing was time sensitive or really even remotely important, and if I hadn’t given a contact person they would have just waited. But I’m really the only person that does that I do, so when I’m gone, they just have to wait. :shrug:
I have a confession to make: I haven't recorded a new voicemail greeting in nearly a decade. Since then, I've (hopefully) become more articulate, poised, and self-assured. But hear my voicemail recording, and you'd think I was still new to the work world, a little unsure of myself — and probably not an authority.
Your clients should know when they can expect a response and when you might be unavailable due to unforeseen circumstances.
The office is closed today for the Public Holiday. We will resume normal office hours from tomorrow morning. Enjoy your day off!
5. Out of the Office this Week with Alternative Contact Email. [Greeting] I will be out of the office this entire week. For all urgent matters that need immediate assistance, then please contact
How about a little retro concrete poetry – you know, where you arrange your words on the screen to form an image of a palm tree or a pina colada?
I have a colleague that does this with their voicemail. Almost always forgets to change the message once they’re back in so if you call, say, on Thursday, June 3, and you get their voicemail, you will hear how the person is out of the office from May 24 to 26 and who to call while the person is away.
Emily was previously on staff at InHerSight, where she researched and wrote about data that described women in the workplace, specifically societal barriers to advancement, and workplace rights. Her bylines include Fast Company and The Glossary Co. Editors' Picks 5 Ways to Tackle the Sunday Scaries 16 No-Guilt Guilty Pleasures That Make Life a Little Sweeter How to Work More Steps Into Your Workday More articles ›
That’s why I instituted group email addresses/boxes for this use (I had to fight with IT to have one created in the early days). Yes, everyone has their individual email in addition to the group mailbox.
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I could see the benefit if someone needed to ask something before they left. It seems courteous?
Yes, I do like that option. I can either redirect off the cuff, or if the message isn’t urgent, delay delivery so they get it after they get back.
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haha no offense taken. No one wanted to read (or even listen!) to all that. We only did it so she’d stop ruining our Mondays with epic 1-hour rants about what terrible people we are. And no, none of the projects we worked on were ever so critical or time-sensitive!