Thank them for their email. Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
If you are reading this, it is because John Whatsisname cannot help you – he has left the company and no longer uses this email address.
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Using autoresponder emails when you are not available at the office is a part of the professional communication between business associates. That said, you should be careful about the information you are sharing in your OOO messages.
Thank you for your e-mail. I will be on leave on 26th Jan with no access to email. I will revert to you on my return on 27th Jan.
In this post, I’ll go over what an OOO message is and share some of the best examples I’ve found on Google, as well as a few from my coworkers).
I’ll reply to your message promptly, after I delete the dozen email newsletters about losing weight. If your question or request is not time sensitive, wonderful! If you require immediate assistance, please send contact to [insert name] at [contact email].
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I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
But this absence of basic travel cybersecurity is a problem. Email is the number one threat vector for socially engineered attacks. An automatic reply message not only sends the information to designated contacts, but it also bounces back to people who send phishing emails. Threat actors use any details found in OOO messages to craft targeted social engineering messages. Well-targeted messages build trust that threat actors take advantage of.
I, for one, tend to forget to set my automated out-of-office (OOO) email responder and scramble to do it before the plane takes off 🙈 It’s important to inform your customers and business associates (and remind your colleagues!) that you’re away, especially if they’re expecting a prompt response.
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Select File > Automatic Replies. In the Automatic Replies box, select Send automatic replies. On the Inside My Organization tab, type the response that you want to send to teammates or colleagues while you are out of the office. Select OK to save your settings.
But traveling for work, then I say “intermittent access” so that I only need to respond to the urgent emails and can ignore everything else for a few days.
I used to work at a place where we would occasionally send reports of network misuse that sometimes included inappropriate images the user had stored on work devices. One person had an email system that was somehow set up to make any attached images the profile pic for that account. So she would end up with random pornographic images as the profile pic whenever she received reports from us. She said she had no idea how to change it and could we please help? Since she was not part of our company, and I have no idea how that could even happen, I just started sending her kitten pictures after every report that included an image. Problem solved.
On behalf of all people who have trouble typing on the miniature keyboards, my apologies :)