To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
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Luckily for you, my colleague *Name* generously offered to cover for me. You can reach him/her at *email*.
When it comes to professionalism, keeping things short and to the point is a good idea. What’s more, if you write a short auto-reply email, you don’t spend too much of the limited time you have left before your vacation.
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You’ve reached Michael Abioye’s inbox. This is a general notice informing you of Michael Abioye’s absence until January 2nd, 20XX. He is currently partaking in the traditions of a certain holiday, which may or may not be denominational or non-denominational. Example Company is in no way endorsing or not endorsing said holiday, nor encouraging or discouraging employees of all demographics to engage in celebratory activities. Thank you for your consideration during this festive or not-festive time.
Thanks for your email. I’m currently attending [insert event, conference etc here], and will return on [date of return].
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Also, IMO, it’s putting the burden of knowing and managing your schedule on the other person. You expect them to be paying enough attention to you to remember when you come back and to resend their request. That’s not reasonable.
Being gone doesn’t mean you can’t still be doing good for the company. With a lead generation email, you can inspire action in the receiver. Consider using the end of your message to call for action. You can ask your customers to check out your products, read your blog, or maybe become a part of your affiliate program.
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Our office will be closed on [date] for the public holiday and will reopen again as normal on [date]. Contact details for emergency can be found on our website.
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Before we leave you to your own devices, we have some sample messages featuring different ways you can automate text replies to serve your business.
Email is one of the top tools for business communication. People expect swift responses to their requests. If this expectation will not be met because you are away from your desk, your client or colleague needs to know.
Examples of a generic thank you message for a wide range of situations: Thank you so much for your thoughtful Christmas gift. I really appreciated it! Hope you have a great new year! Thank you for thinking of me. That was so kind of you. Thank you for the Christmas gift. You helped make my holidays special. Thank you so much for the Christmas gift.
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Pro-tip: You can also create a new template from a copy of an existing template by selecting the ellipsis at the top or the ellipsis in a row. Note: Template Type isn’t used for OOO templates, so you can leave it unchanged.
Help your users know when to expect a response. It’s easy to show customers your team’s availability and let them know when they can get assistance from your team. You can manage their expectations by setting your office hours and expected response time.
Just like a voicemail inbox, your texts can also take down messages for follow up as well! Sorry we missed you! Please reply with a brief message and someone from the Skipper team will get back to you later today.
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She definitely had an excessive ego, and she was also a narcissist who loved to micromanage so it was a really toxic place under her. We used to love it when she went on vacation because the office was quiet, calm, and drama-free.
If your message is urgent, fear not — we’ll get it addressed. Try doing one of two things: Send me an email at [email protected]. Just kidding. That’s not a real email address. Reach out to my manager at [email protected] in my absence.
Lead generation emails are the best when it comes to driving sales and promoting your content. Here’s an example template to inspire you:
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Sharing specific business information gives you the opportunity to deepen your relationship with your clients.Offering precise messages offers transparent information and reduces the risk of confusion.A good autoresponder can send visitors to your company’s website if they need immediate help.Final thoughts
13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."
I wouldn’t be surprised if she’s had experiences in the past with people not getting an immediate answer then upping the urgency–we’ve had letters about such coworkers here. There’s an email, then a followup email, then a chat message, then a phone call, then they walk over, all within ten minutes of the initial email.
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Protocol for when you should use an out-of-office message will vary by job and industry, but generally, you should set an OOO message when you’ll be out for two or more days.
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I saved this one for the last example. It’s exactly what anyone would like to say when an associate messages them regarding any work during the holiday season. It talks about the ‘me time’ and also shares empathy for the sender. Especially, asking the sender to order the Pepperoni Pizza after stating the date of return is a fab movie. One of the best ways to display empathy is being humorous as it doesn’t put the other person into pressure- it makes way for helping them take the situation lightly!
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I think I started following that Tiktok account after this video and, if I recall correctly, the OOO writer is an SVP who is trying to reset a company culture that has very little work/life balance. I always liked it, but that background info made me love it that much more.
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“Hi, I’m Troy McClure!” We’re not sure who wrote the original Troy McClure out of office message, but this version by Paul Sokol of Infusionsoft is a real gem.
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Admittedly the several people I know who do this are also very lazy so I may be reading into tone? Because it definitely was going to be whenever it was going to be convenient for them, not so much for the business.
Hi stranger, Sorry I'm unable to reply to your email. I'm off frolicking in the meadows. Please do not contact me until I'm back.
Holiday Out of Office Messages June 19, 2013 September 19, 2013 message 0 Comments Holiday out of office messages are sent to colleagues, customers, clients, business partners, co-workers, seniors or juniors at the workplace to let them know that you will be out of office due to holidays.
I personally always leave my employee as my contact because a) I trust her completely, b) I’d prefer people email her anyway, so this is nice practice, c) My boss is the CEO so please for the love of god don’t email him about your data entry issue, d) the people who are emailing me about sensitive things that my employee shouldn’t know about also know enough to have that discretion.
The kicker is that they all get back on August 1st and are mad that their projects haven’t moved forward.
Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation.
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Found it! (Reddit’s own search functionality is garbage, but it’s so easy to google for reddit posts, thankfully)
Before you trade your office pass for a YouTrip card, you’d need to first power through your to-do list and prepare a super swee handover for your team. Then all is good, right? Not quite. You don’t have the right to exclaim “pang gang oh” and disconnect from work just yet 🙅
I can’t remember if this was just an outgoing voice message before routing you to an individual, or for a voicemail, but I remember a fun December phone message from a small company (I think an insurance agency) sung to the tune of a Christmas carol–something like Jingle Bells. The content was something like: you’ve reached our office during this holiday season, hope your holidays are happy, please 1) leave a message or 2) press X for who you want. Other than the tune, it wasn’t overly holiday-centric (for those who don’t celebrate the holidays) and it was cute.
There is no option on the iPhone Mail app to set the vacation response for emails. However, like iCloud, most of the other email providers are also offering to set an automatic vacation response, including Gmail, Yahoo Mail, HotMail providers.
Out of office emails should be short, succinct, and to the point – and should never include more information than is needed.
Does your business operate outside typical working hours? Let people know with a message. Thanks for your message! Craig’s is an Australian-based company, therefore you can reach us during our business hours 6 pm – 2 am EST.
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Dear Customer, Our office will be closed from [date] until [date] and close again for December and January to welcome the New Year. We wish you the warmest holiday. Regards, [Company name]
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Goofy dad joke that doesn’t require changing with the calendar. “What do you call a cephalopod carved out of ice? COOLAMARI.” You’re set for at least three vacations on that one.
When you’re out for the holidays, how can you express your thrill for the season without sounding, well, cheesy?
3.) Herzlich willkommen bei der Mustermann AG. Unsere Büros in Berlin sind heute wegen einem Feiertag geschlossen. Sie erreichen uns an Werktagen jeweils von Montag bis Freitag von 9 bis 12 und von 13 bis 18 Uhr. Für allgemeine Anfragen können Sie uns auch eine E-Mail an [email protected] senden. Besten Dank. Wir wünschen Ihnen einen schönen Tag – ihre Mustermann AG.
It was just this colleague – it (thankfully) wasn’t the culture of the office, and I never saw anyone else abuse the OOO like this.
303-735-6245Voicemail system number: 5-6245 (5-MAIL) on-campus or 303-735-6245 off-campus. At the Main menu, press “4” for Setup Options, then press “1” for Greetings. Voicemail plays your current greeting. You can press # to skip hearing it. Follow the prompts to select the greeting that you want to change, then to make changes.
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That’s generally what happens in my office as well. I was handling a coworker’s portfolio for about three weeks while they were away, and we did a quick call both before (to outline the general workflow and division of responsibilities in that area) and after (so I could fill him in on any sensitive or outstanding issues that needed his attention) and it worked just fine. After the call, I forwarded the email threads for outstanding issues with a reply all so everyone involved knew Petrarch was back and handling the issue from here. Pay No Attention To The Man Behind The Curtain* June 3, 2021 at 2:01 pm
If your message is unclear or incomplete, it can create a negative impression on your customers when you are away. For example, if your message does not clearly state what dates you will be unavailable, your clients and co-workers are likely to fill up your inbox with messages, making it difficult for you to catch up when you are back. Failure to include the contact information of the person they can contact in your absence can affect your ongoing projects.
If an equally epic OOO message is the only thing missing from your upcoming epic adventure, check out this quirky one: Hello there, It’s that time of the year. The time where I save up all my annual leaves and spend it on one epic adventure. Where am I? Tibet, the roof of the world. I will be halfway up Mount Everest. And I too wondered if I will get any wifi up there 🤔 I think they do. If you have any questions about your account, you may get in touch with my very capable and friendly colleagues at [email]. As with all journeys, however magical, my trip will have to end. I will be back to the grind on [date]. Tujay-chay,
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Automated text messages can not only serve as response placeholders until you’re back in the office, but they can also be: A first line of contact for customer service inquiries A lead generation toolA promotional channel for your contentAnd so much more!
I apologize in advance for any inconvenience that this may cause you, and I want you to know that I can help you rectify this if you contact me on the email or phone number below.
Once you’ve finally crossed off those last-minute items on your to-do list and are ready to check out of work mode for while, there’s just one last thing you need to do – set your out-of-office message.
I mean, this is what I pretty much did upon returning from my maternity leaves but I would never put it into an email! My maternity leave OOO was the vague “I am on extended leave and am not anticipated to return until X. Please contact Joe or Fergus in my absence.” X being a vague time-frame based on my due date and the length of my leave. No one is waiting 3+ months for an answer so I did get to delete most of the 500 emails I got during my most recent leave! I did once have someone internal tell me I should say maternity leave rather than leave, but really, what does it matter? I’m gone for a few months and no one outside of the company really NEEDS to know why.
Holidays Signs & Templates . Holidays are special days, full of food, family, and fun. You have your traditions, your decorations, but do you have your holiday signage? Signage can be a great addition to any holiday, from Memorial Day to Independence Day, Halloween to Christmas.
Yes – this might amuse me if I got it once, but it would get old very fast . Maybe as an internal message if it fit the office culture. If I were an outside client or contractor and got something like that I;d see it as unprofessional (although I get that cultures and industries differ)
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An out of office email is an automatic response you can set up to be sent when someone tries to get in touch with you whilst you’re away from the office.
If you’ve been inspired by Rachael’s efforts and want to spread a little festive cheer, there are some fantastic examples to help you do just that...!
When you’re away from the office, it’s important that people know where they can reach you. This is especially true for those who work with you on a regular basis. If you have an email address or phone number listed as “out of office,” then everyone knows how and when to contact you. But what should go into this note?
Next time you’re setting up your vacation responder, consider using this quick guide to help you be more creative and professional when needed. Use your out-of-office message to inform, assist, or delight the email sender. It will be a pleasant exercise for you and might make them smile.
There are proven benefits of good mental health on overall wellbeing, job satisfaction and productivity at work. In these unprecedented times, peoples' mental and physical health will have been tested.
We are closed on [your business' closed days]. Please leave us a message with your name, number, and any other necessary information, and we will return your call when the office reopens. Thank you for calling." As you can see, this professional voicemail greeting is similar to the absent receptionist greeting but more inclusive.
