I think you talk to person X and ask them to cc you when they are dealing with things sent to them because of your OOO.
Automated reply messages are a great way for businesses to fulfill customer support expectations of receiving a prompt response for their chat or email requests. Automated reply messages empower businesses to:
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My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.
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Think about a soon-to-be-ex-colleague that really could do with some extra enquiries forwarded their way (call it 'paying it forward').
This entails informing your loyal customers about the holiday closure of your business in a clear, informative and (optionally) festive manner. Knowing that holidays can be a busy time of the year, we provide you with several pre-drafted email templates that you can use for announcing the holiday closure for your business.
Just a friendly reminder that we are closed today for the [Type of Holiday]. Hope you are having a wonderful day off! The office will be opened on [date and time] and we’ll be answering all your questions.
07-01-19secrets of the most productive peopleThese OOO messages will encourage people to leave you alone on vacation
Q. If I am not impacted by this winter break schedule (because I work at UTMC, for instance), do I receive additional paid days off per year?
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You got this email immediately (classic autoresponder behavior), which means I’m out of office on vacation.
That’s so weird! Email is the correct way to reach a teleworking person, that’s the worst place for an OOO message. Stick an OOO sign on your physical office door, by all means!
“No matter what your best intentions, you're going to get bogged down the minute you return to the office,” Sullivan says. “Don't set exact timeframes for responding to messages in your OOO. Instead, set general expectations for‘I'll respond as quickly as possible upon my return,’ giving you some leeway.”
I used to work with someone who had a message telling people she only checked her email twice a day. You pretty much needed to call her if you needed anything outside of those times. (She worked in a remote office.) I think she had read one of those books on efficiency that recommended scheduled email time. But there were problems with this: 4. My department often had to email attachments or text to illustrate our questions/concerns. And we were on deadlines. Reading a page of text over the phone was not an efficient use of anyone’s time 5. She did outreach & was often out of the office on site visits, trainings, or travel to these places, but never ever set her OOO for these, because she was “working.” However, she was effectively not available to read emails from other staff until after hours on those days.
“The purpose isn’t to let people know you’re out of the office, it’s to let them know you're not going to be responding,” says Muse career coach Benjamin Ritter, founder of Live for Yourself Consulting. It’s not about where you are physically, but rather whether or not you’ll see someone’s email and be available to react to it within a typical timeframe (which could differ depending on your role, company, and industry).
I am out for eye surgery on Monday 24th May and will have one eye covered. All going well I should be fine shortly after, however reading long emails or longer periods of screen-facing work will take some effort.
To make sure your email doesn’t get lost in a sea of messages please resend it on September 20th. If your message is urgent you can contact [contact’s name] on [contact’s email].