While this sounds kind of onerous, I don’t think it’s actually a bad idea to say “I don’t have this info but I’ll get back to you when I find out” if it’s going to take a while.
While you’re writing and activating your out of office message, avoid including the following:
.
Should the matter be important, please contact Jim Ross ([email protected]) in my absence. Kind regards.
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Pro tip: The first works well for both voicemail greetings and email responders, while the next two are most appropriate for emails.
My office has a shared vacation calendar, which I think is a more helpful way to handle this.
If you need immediate assistance before then, you may reach me at my mobile – (Mobile Number).
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I work in a culture where even when you say you won’t have access to email, you are expected to be checking. I include this only on the internal auto-response, so that the people in my company know that when I say I won’t have access to email (which is also explained in the email), I mean it. Nothing else seems to work.
My pet peeves are too much personal information (no need to tell me your cousin had a hysterectomy) and the ones that are carbon dated, e.g. from 2018.
Mike Vardy is a writer, speaker, productivity strategist, and founder of Productivityist. He is the author of The Front Nine: How to Start the Year You Want Anytime You Want, The Productivityist Playbook, and TimeCrafting: A Better Way to Get the Right Things Done, coming soon from Mango Publishing.
I want to answer every question you could possibly have in my out of office message, because otherwise you’re going to text my personal number and disturb whatever I am out of the office for. NOPE.
I am out of the office on leave and will return on September 25. Please contact Jean Awad at [email protected] in my absence.
Imagine if you contacted a business for support and have not heard back from them for a few days. Isn’t it a frustrating situation? This is one of the common scenarios many customers face as businesses fail to understand problems by putting themselves in clients’ shoes.
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow. If it's not urgent, leave me a message with your name and number. Have a great day."
I am in [COUNTRY] [DATE] to [DATE] so email replies may be tardy due to the curvature of the earth and the sun. Thank you.
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