I’m out of town. I’m looking forward to connecting with you when I return. If you’re getting this note, it means that I’ve received your email. (Thank you!) I’ll respond to your note as soon as I can. In the meantime, here’s a list of five questions that I get asked often. I’ve included brief answers to each one below. Take a peek. You might find the answer that you’re looking for—right away! [Include brief FAQs here] I hope those FAQs were helpful. Don’t worry, though—even if your question was one of the questions listed above, I will still send a personal response to your note as quickly as I can, just to make sure that your question or problem has been completely resolved. Talk to you soon!
Many companies offer an escape option so that if a caller ends up in a staff member’s voice mailbox, he or she can “escape” out of the mailbox and go back to the attendant menu. Use a customized auto-attendant for this situation. If you would like to leave a voicemail, please press 1 and leave your name, number, and a brief message. If you would like to return to the main menu, please press the # key.
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I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
I was once horrified as an HR person, and amused as a normal person, by an OOO from an employee who had left the company. They had booked vacation for their last week or so, and while I can’t remember the exact text, it said that they were no longer with the company and they were happy to leave and never come back. I think “to this hellhole” was only implied.
I thought it was cute and could tell that the person writing it probably spent a lot of time on the road and needed a shorthand for updating their message.
Setting up an out of office message is quite simple. It can be set using the auto-reply function of your mail provider or program – just don’t forget to turn it off when you return!
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Visuals always work whether used in messages or elsewhere. In fact, communications that include images produce 650% higher engagement than text-only messages.
A. Facilities and maintenance operations will be very limited on Main Campus during winter break. Therefore, if there is a reason why your work area must remain heated, maintain a certain level of humidity, etc., be sure your department leadership has made arrangements with Facilities ([email protected]) well in advance of winter break so these needs can be met.
Hi. Our office will remain closed for Christmas. We assure you that all your emails will be answered as soon as we return to the office. Merry Christmas!
I’ll be back on [DAY OF WEEK], [DATE]. No explanations, no apologies, no promises to respond, no redirects to other colleagues. It works.
That’s my practice, too, though I only use it for times I’ll be out for a day or more. Some of the work I do and support can be very time sensitive and it’s really the most efficient use of *everyone’s* time if I spend two minutes before I leave setting up OOO so that they are quickly directed to the right person instead of having to go check my calendar, see I’m out for a week, try to remember who it is that’s my backup, etc.
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We are here to help, so you can focus on your time off! The less time you spend on the operational bits and pieces, the more time you will have to do some awesome reading.