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Naturally, she had to take the day off — and couldn’t let folks know with any old generic auto-response. Instead, she made a guessing game of it in her out-of-office email, which you can use for yourself, below.
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After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
3. Suggest Reading the Documentation. This is the office closed for holiday template that our support team uses. If you have an extensive documentation published on your site, you can recommend users to read the documentation while you get back to your users.
You’ve reached [Company Name], the [company’s slogan]. Please choose from the following menu options: To speak with the operator, press 0. For customer support, press 1. For troubleshooting questions, press 2. For accounting questions, press 3. For a list of our staff members, press 4. To leave us a message, press 5. To repeat these options, press 6. After-Hours Greetings
REVE Chat offers the template to set up personalized queue messages and exact wait to manage their customer expectations. Under the customization option from the dashboard, you can manage customer conversations by providing estimated time and message.
We hereby inform you that due to the prevailing hazardous situation of [X], it is decided that all our offices in the city [X] will remain closed. At this time, it would be very difficult for all of you to come out of your homes for office as there is unrest everywhere and one never knows when his turn will come. So, by caring for the safety of all of you people it is the mutual decision from all of us that our office will remain closed during this period. As to open it in this prevailing situation is not less than a risk. So, it will remain closed for a long period of time.
There is never a time that isn’t right to share the love. Do well to share these messages with friends and loved ones.
Don’t stress about what to say in your out-of-office messages. Keep it simple, concise, and the people reaching out to you will know exactly what to do or when they’ll hear from you. And, most importantly, enjoy your time off! By Erin Ollila / May 16th, 2021 / Categories: Professional Development / Tags: holidays, out-of-office, time off, vacation, work, work from home, work life balance
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We do it every time we go on vacation or take a sick day. We put up an out-of-office (OOO) message with the date of our return, a colleague’s contact information for urgent needs, and maybe even some details about the destination of our long-awaited vacation.
I think people still understand that out of office can refer to home office as well. But you could say “unavailable” or “away from work”.
The problem with that is people just don’t look at your signature. Whereas they are reasonably likely to notice the OOO message in the email subject header.
At my current workplace, I got an OOO about someone being on sabbatical and off driving a vintage VW bus. Loved that one. But also got one about someone bringing a tiny human into the world – that was a weird overshare.
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