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If your request is urgent, don’t sit around. Send your request to [contact’s name] at [contact’s email].
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For immediate assistance, please contact me on my cell phone at 0912345678 or [email protected].
I’ll reply to your message promptly when I return. But, if you require immediate assistance, please send an email to [contact name] at [contact email] in my absence.
Unfortunately, literally every single thing in the world is an emergency in my office :(
Above a certain level in my agency managers have to designate an official delegate when they’re out, which can easily result in out of office messages like what you’ve listed. Not the most elegant, but clear and useful!
I kept it even though I received it four years ago because it made me laugh so much!
Yeah, it’s very strange. I understood changing voicemails to explain that the line can’t actually be answered, but someone is checking the messages and will respond (though that was also only an issue for the first few months), but they had no reason to even mention it for email. I started my job 3 months into lockdown, and by that point, procedures were in place to pretty much allow us to operate normally, albeit with a lot more done electronically than before.
Chatbots are now among the most preferred communication channels between customers and brands. However, not many businesses get their chatbot strategy...
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I am the LW! It’s interesting, having Alison type out the OOO reply comes across less condescending than how it did in video. I’m sure it works for their office but it also says a lot, potentially, about their culture that she’d need to write something out like that in the first place! Usually “I’m OOO from X to X, please contact X for (reason)” should suffice.
I used to know someone who had a snarky message about how “if this is an emergency, there are no actual emergencies in my field,” and then encouraged someone to Google for “goats in trees” and calm down. Yes, she was allowed do that in her office.
To my mind, it’s just a really bad idea to mass delete stuff that comes in while you’re out. You never know if those emails contain important (though non-actionable) information that you’ll need. You really can’t expect people to resend information like that once you’re back, especially if you were cc’d on something.
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If you’re taking a sick leave, make them emphasize by describing how annoying your cold is. If you’re going on an adventure, tell your clients a little bit — just a little bit, don’t be bragging too much — about how excited you are to experience it. This will help build trust with your clients.
I’ll get back to you when I return to civilization. Or to an area with WiFi. Or to the office on May 10th. Whichever comes first.