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I worked with a guy years ago who would update his voicemail greeting literally every time he left the office. So the bare minimum would be that he’d record a new message when he arrived in the office in the morning. Then, when leaving for lunch he’d record a new greeting listing the time he would be back in the office, then he’d record a new message when he got back from lunch, then a new one at the end of the day saying he would be back in the morning. That’s not even counting the times he was out of the office on work business. It was deranged, especially since he had the type of job where he would normally be in and out of the office often.
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Who says an autoresponder needs to be impersonal? You can use your OOO message to continue building a relationship with present and potential customers by showing off the knowledge and products you have to offer. You can include a case study, a downloadable to your latest report, or a link to an excellent blog post you published. Not only does this further your credibility, but it also allays the feelings of frustration customers might feel while not being able to reach you.
If you’ve written an out-of-office message before, you’ll surely know some of the basics. For the most part, they still apply during the pandemic, with a few additional considerations. Here’s a quick overview of what you should keep in mind as you compose your autoreply these days:
Let them know that while you’re not technically OOO, you aren’t operating at typical capacity.
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Goofy dad joke that doesn’t require changing with the calendar. “What do you call a cephalopod carved out of ice? COOLAMARI.” You’re set for at least three vacations on that one.
I have always said that I’m taking annual leave so that still applies for me – but that’s pretty standard for my company.
That advice Reynolds jokily shared in fact goes directly against a recent article in the Harvard Business Review. Short, sure, and sweet, why not? But ruling out the personal and the emotional? Think again, because those are the very ingredients that can help your correspondents feel more connected to you. Colour your OOO with a dash of personal information – how about saying where you’re off to and why – and you’ve a ready-made conversation starter for the next time your paths cross.
Provide customers with some quick information to help them get started with your brand or business. Howdy! Thanks for requesting more info on Hank’s Ranch Membership. Here are some articles that should help get you started! https://txt.st/PQB
This holiday out-of-office email is definitely on theme, if not a little passive aggressive. If you’re getting emails during the holidays, why not treat everything you receive that season like the present it is, and send a thank you note?
This is [NAME’s] bot. [NAME] is indisposed and unable to respond to your email. I’m replying to let you know that she will return to her desk on [DATE]. It is her intent to attend to your request promptly at that time. Meanwhile, [NAME] leaves you with the following message.Please ponder its significance: “I, for one, welcome our new robot overlords.” — [NAME]
Apart from this, try to limit the details you provide in the message. You just need to inform that you are going on a vacation; you need not give the exact plans. Also, refrain from making it funny. It can be easily misinterpreted and leave a wrong impression.
Many professional out of office messages are aimed towards providing a direct line of communication by notifying your absence and providing an alternative i am currently out of the office, with limited no access to email.
Having a professional automated message when you are busy enough to answer customer queries right away can set the right tone for your business and inform customers when they can expect to receive the response.
If you want to learn how to set up your OOO message with a self-hosted email, you can follow our quick guide called How to Create Email AutoResponder in cPanel.