Josh Kopelman’s vacation email is a classic example of taking a blunt approach at OOO messages.
One thing that happens when you regularly send a newsletter out to tens of thousands of people is that you see a lot of automatic Out Of Office (OOO) email responses. The most common one I receive goes something like this: Hi, I’m out of the office until __ and may be slow to respond to email. If it’s an emergency, you can reach me at __ or please contact __. Thanks!
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Hello, and thanks for your email! If you’re getting this message, it means I’m taking my annual two-week creative sabbatical—working on personal projects that inspire me, so that I can return to work full of fresh ideas for my clients, like you! I’ll respond to your note once I return to the office on [DATE]. In the meantime, here’s a question: What inspires you? Do that, today.
I’ve mentioned this before, but I’m really tired of the ones that are basically “I’m in a meeting for an hour and I’ll check my messages when I return.”
Team building content expert. Jessica has a double major in English and Asian Studies, and experience working with teams across cultures; including 3+ years in Taiwan.
Businesses that send autoresponder messages need to ensure that they provide alternative contact options. The automated email responses or text messages should clearly mention what way customers can reach out to the business.
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I don’t think it’s condescending, but I do find it annoying. I have a coworker who sometimes writes emails in this tone of voice, and it’s honestly way too much.
And yet regardless of your job description, the humble OOO can do much more besides simply telling people not to expect a prompt reply. Crafted subtly enough, it can even drum up business for you. While they wait for you to respond, perhaps they’d like to check out your new website or sign up for your monthly newsletter?
› Url: https://support.microsoft.com/en-us/office/use-rules-to-create-an-out-of-office-message-9f124e4a-749e-4288-a266-2d009686b403 Go Now
Hoo boy, have I got some PTSD from Old Job about out of office autoreplies. Exboss was such a stickler for them and actually enforced her expectations as official policy. Meaning if you didn’t do it to her exact specs, she’d call you back to the office to do it (which no one did) and read you the riot act afterwards while threatening to write you up for insubordination. She demanded them any time that we were away from our desk for longer than 30 minutes and for anything other than a meeting. So training in the conference room down the hall, a work lunch with teammates, leaving an hour early for an appointment, arriving late for an appointment, even working from home, all required OOO alerts.
As to who you choose, you might consider listing a coworker, your supervisor, or an on-call number if available. Just make sure to clear this with whomever you pick as a support person so they’re aware they’re backing up your calls and emails for emergent situations.
Hahaha. This sounds like somebody thought the phrase “at X’s earliest convenience” sounded vaguely businessy and professional, but didn’t realize the pronoun is always supposed to be “your”. It’s never “my”, for the reason you mentioned.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
3. We do holidays our own way. When you hear the name Black Friday, what’s the first thing that comes to your mind? It’s probably one of the following: discounts, sales, or free shipping.
Since holidays occur throughout the year, there is no one ideal time to send a message. For the winter holidays, we recommending sending your well wishes early in December. In general, if you can send your message before people get busy with the holiday, then it will have a larger impact.