Email is one of the top tools for business communication. People expect swift responses to their requests. If this expectation will not be met because you are away from your desk, your client or colleague needs to know.
I’ll get back to you when I return to civilization. Or to an area with WiFi. Or to the office on May 10th. Whichever comes first.
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1. 1 The Scrooge. Hellooooo . . . You’ve reached the Ghost of Holidays Future. Whose future? Yours, of course! Let me show you what it looks like. Step this way.
Oh I also saw one from a person who used to be my manager (thank goodness that nightmare is over). She had: – An extra space in the email address to contact in her absence, which would create a bounce back if someone tried to use it as she typed it. – Had a date that was clearly a “fill in the blank” that she didn’t look at, because it was something like “3th” instead of “3rd.”
Sorry, you missed me. I’ll be away from the office until [date]. As my inbox didn’t join me on this trip, I will only be responding to emails only when I return. That will be on [date].
The UPS driver is scheduled to pick me back up on the eighth. He should deliver me back to the office by the ninth (assuming he’s not late like he was this time).
The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.
Give them the dates. Don't leave your sender guessing. Let them know when you'll be out and the date you'll be back in the office — not when you're returning home.
Thank you for you email. I am out of the office from [insert date] until [insert date]. If you have an urgent request, please contact [insert name] at [insert email].
Thank you for your email. I am out of the office on annual leave/in meetings with very limited access to email until [Date]. If your query is urgent please contact [Team Shared Mailbox], otherwise I will respond on my return.
“Ahoy landlubbers, Dr Pirate [Myname] is back again to get her second eye done.
No one thinks much about cybersecurity while traveling. However, email security company Tessian warns the out of office message actually plays right into the hands of threat actors and cybercriminals. It’s a social engineering attack vector that no one thinks about. The out of office message is ubiquitous and handy. But if it includes any personal information at all — such as attending a funeral or going out of the country — attackers have all the information they need to impersonate the person who is out of the office, without the attacker having to do any real work.
Note: Sending automatic replies to anyone outside my organization will send your automatic reply to every email, including newsletters, advertisements, and potentially, junk email. If you want to send automatic replies to those outside your organization, we recommend choosing My contacts only.
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First, and most importantly, let the people trying to get in touch with you know when you’ll be gone and when you’ll be returning. There’s one more date to add — when they can expect for you to return their message.
That is kind of glorious. And it does make sense when the person you’re emailing is gone for months. I did something similar my last mat leave except I didn’t explicitly state it, and lo and behold, people figured out that I wasn’t going to catch their email from a month or so earlier unless they brought it up again.
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