No one thinks much about cybersecurity while traveling. However, email security company Tessian warns the out of office message actually plays right into the hands of threat actors and cybercriminals. It’s a social engineering attack vector that no one thinks about. The out of office message is ubiquitous and handy. But if it includes any personal information at all — such as attending a funeral or going out of the country — attackers have all the information they need to impersonate the person who is out of the office, without the attacker having to do any real work.
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An out of office message is a compact text that conveys the most important facts: How long you’ll be unreachable, when your contacts can expect an answer, (optionally) the reason for the absence, and, if necessary, a personal note. A referral to another email address, e.g. to one of your colleagues, is often helpful or even necessary.
Whereas it is fitting that the recurring anniversary of this date should be commemorated with thanksgiving and prayer and exercises designed to perpetuate peace through good will and mutual understanding between nations; and
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I would very much like to meet him, and I don’t know if that proves or challenges his point…
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Peace and joy to you and your family this holiday season.I hope you have a nice and warm holiday season! I'm truly grateful to have a friend like you! Thinking of you with lots of love!I hope you enjoy a wonderful Christmas!
Luckily for you, my colleague *Name* generously offered to cover for me. You can reach him/her at *email*.
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Sometimes teams need the extra nudge to disconnect...here are our tips for getting your team to unplug from email over the holidays.
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Easter is a time for celebration, family gatherings, and happiness. Showing everyone that you are celebrating Easter is all part of this great holiday season. You could add a few Easter eggs or bunnies to your email signature, which will make your email signature unique for the holiday season. We have many Easter holiday email signature
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“For example, if a hacker knows that the chief financial officer of a company is OOO, thanks to the information in the auto-reply message, an attacker could impersonate the CFO on email and target another individual in the company’s finance team asking them to make a payment or update bank details for them while they are offline,” says Sadler.
This is the standard reply I’m my org. Occasionally there is something about not being able to check emails while away (or being able to) but that’s about it.
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Careful. Holiday revelry and debauchery ahead. Proceed with caution (if you dare).
I’ve used language like “I’m out of the office at a conference” before and that doesn’t mean I’m not checking email.
'I’m away from my desk at the moment but will respond the moment they give me a desk' (Credit: Getty Images)
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The one that gave a personal cellphone number (they didn’t have a company phone or were required to use it for work) while out on vacation, with a comment like “I’m out on vacation from date x to date y and in my absence please contact Jane Smith but if you don’t get any joy please call my personal number if it’s urgent”.
I am currently out of office on annual leave. I’ll get back to you straight away when I return on [end date]. If it’s urgent you can contact [contact’s name] on (contact’s email).
Yeah, that bugs me because a) now I don’t know when you actually will be back, and b) leaves me unsure what other information in the message may also out of date
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Now make your email unique when you are out for traveling for work and be a standard part of the job. If you are traveling to a conference you can set up your email.
I’ve started using one that’s short/sweet but still has a little bit of JAZZ. I can’t take credit for it – I saw it on Twitter a few years ago. It’s been received well both inside and outside of my organization. Here it is. If it speaks to you, please yoink it and use it as you wish:
The language tone is a crucial component of your brand messaging. It includes various aspects of communication, such as the words used, the level of formality. Implementing a good language tone enables businesses to unify the way it communicates.
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If instead you ask your co-workers to cc or bcc on replies then you will know which have been dealt with. (I think for internal mails it’s more reasonable to ask that if the original person contacts someone else, they cc you so you know who is dealing – and in smaller organisations where people know you personally you could also send a mail round the day before you leave to say you’re going to be out and to ask that any enquiries are directed to [name]in your absence, to try to avoid them coming into your inbox in the first place.
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We're here to turn obstacles into opportunities so you can focus on what's important: advancing your business. Let’s Talk Microsoft Overview ➝ Software Development Overview ➝ Consulting Practice Overview ➝ Out of Office Email Security Best Practices Out of Office Email Security Best Practices ProArch
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I emailed this person 3 times and never got a response. Thankfully they weren’t upset when we moved forward without their input.
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Humans are, by nature, social creatures—but that doesn't always mean that being social is enjoyable. Here are the 4 kinds of communicators and how to speak with them effectively.
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So, for whatever reason you’re out of the office, your email inbox should be informative with any information about office closures or unexpected absences: Include an expected return date and time. Offer alternative point of contact and their details. Add the general office contact number and email address if you don’t have a specific point of contact. Be friendly and warm in your tone, even if you choose to keep it simple.
Be aware of your tone. Keep it clean and simple. Sullivan says: “Even if you work in a casual office environment, the people emailing you may not. It's fine to have a light tone in your communications, especially when you're in an email conversation with someone directly, but your OOO is more of a blast message—including a cat meme or silly quote could backfire if your OOO goes to, say, a new client prospect or the sales director at a company you've been trying to engage.”
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I think it’s brilliant. Anyone emailing an animal shelter should appreciate a cute animal pic.
I had a colleague who simply never answered her phone or set up her voicemail. She still listed the number on her business card and email .sig, she just never answered or checked voicemail. When she took a new job another colleague inherited her phone number and when he went to set up his voicemail there were basically eight years’ worth of messages left for her that he had to delete.
Your clients should know when they can expect a response and when you might be unavailable due to unforeseen circumstances.
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There are a few more auto-reply text on iPhone in different modes. This includes the Automessage while driving and iPhone auto-reply for incoming calls that you can set. Let us see how to set up these auto texts on iPhone.
Thanks for writing! You can expect a response to your note in 1-2 business days. While you’re waiting—surprise! Here’s something I made for you: [Include a worksheet, tool, video, blog post, checklist, resource list, or whatever you’d like!] I hope [name of thing] makes your day a little brighter and easier. Thanks for your patience, and talk to you soon!
I’m with you on this one. Management has access to a mansion and a townhouse in two different fabulous vacation destinations and it burns my butt every time I see an out of office from one of them (98% white men) going on about how they’ll be enjoying this perk. In the meantime, a few years back we had to eliminate free coffee at the offices because business was not good enough (it was eventually brought back after company president realized after a year that people were really pissed).
Does your business operate outside typical working hours? Let people know with a message. Thanks for your message! Craig’s is an Australian-based company, therefore you can reach us during our business hours 6 pm – 2 am EST.
I follow this TikTok account and she has a TON of these. I think it’s a culture thing. It would be inappropriate in many places but clearly it isn’t there.
In this email, you’re a UPS package getting delivered to your vacation destination. Ah, I wish UPS offered this service.
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I’ve done this a couple times: on the 3rd sick day when it’s all I can do to just set an OOO, and I’m tired of updating the dates and feel like I’m never going to get better.
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Hi, You just missed me. I am out of the office until [MM/DD]. If your question can wait, great. I’ll reply when I get back. If not, contact [name] at [email] or [phone] and they’ll take good care of you. Meanwhile, feel free to peruse our FAQ section of [website] to see if your question can’t be answered there.
People often forget the power of an out of office message. One could even start their own language, as shown below:
Two to three sentences is usually enough to tell recipients everything they need to know.
Please note that I will be completely disconnected from email and will not be checking messages until I return. So, if you need urgent assistance, please send an email to [Contact Name] at [contact email].
There was a lot of pushback on this, discussion about how big a risk was that really anyway, people saying that John could word his out of office in such a way that people didn’t have to know he was actually away, and if something really was an emergency people would like to know that they have the opportunity to “direct queries to Sam or Dean” so they could be actioned, or make the judgement call that something could wait for John to return.
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I’m with you. It comes across as a bit scold-y, like chastising someone for emailing while you’re out and treating them as if their issues aren’t important.
Found it! (Reddit’s own search functionality is garbage, but it’s so easy to google for reddit posts, thankfully)
Hi Thanks for your email. I’ll be away from the office until [MM/DD] and will respond as soon as I can. For all support requests/needs, please reach out to [email] and one of my colleagues will be happy to assist you.
You’ve been busy planning out your tasks, tying up loose ends, and working ahead to ensure you can actually disconnect, recharge, and relax over your holiday break.
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A. No; serving students and helping to ensure their safety remain our top priorities. As with previous winter breaks, all residence halls are closed except International House and Ottawa West, with limited staff available to meet student needs, such as Front Desk employees (see the next question). Additionally, senior staff will be available to respond to any urgent student matters.
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In my office, most of the phone lines just didn’t even have voicemail, because we already got enough abuse in regular phone calls (university parking office). When we switched to VOIP, that went away, but at least now they get *badly* transcribed into our email boxes…
Agreed, the whole quirky-cute thibg annoys me, but human drives me up the wall. I cant articulate what about it grates me.
The only thing I add to that boilerplate is if I’m working but mostly unavailable.
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Automated reply messages can keep customers informed with the right responses that show your care towards them. With modern applications of Artificial Intelligence (AI), there are new avenues to automate your customer communication and handle customer requests more efficiently.
This is so funny to be because I would chuckle getting those! You have personal context which is how you know that there is an aggeressive/accusatory tone….but without that context I would interpret these as boundaried and light-hearted. (With the exception of the ‘momtears’ one, that would feel overly personal to me.)
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In most cases, the voice of your out of office message should be similar to the voice you’re using while communicating with clients. If you’re usually formal, replying with a joke could be jarring — and vice versa. Your mileage may vary, but keep that in mind before setting up an automatic reply.
6.) Benvenuti alla John Doe. La nostra linea telefonica diretta non è attiva durante le vacanze. Potete trovare gli esatti orari di apertura sul nostro sito web: www.johndoe.de. Vi ringraziamo per la fiducia accordataci e auguriamo a voi e ai vostri cari buone vacanze e un felice anno nuovo.
As with all winter breaks, but especially in a longer break, division and department leaders are responsible for ensuring that external contacts are aware of the closures and as appropriate salaried staff are performing services as necessary to meet the needs of the community during the closure, including checking email/voicemail and responding to time-sensitive matters.
I wouldn’t be surprised if she’s had experiences in the past with people not getting an immediate answer then upping the urgency–we’ve had letters about such coworkers here. There’s an email, then a followup email, then a chat message, then a phone call, then they walk over, all within ten minutes of the initial email.
Kevin George is Head of Marketing at Email Uplers, one of the fastest growing full service email marketing agency that specializes in crafting professional email templates for business, PSD to HTML email conversion and HTML email templates design and coding. He loves gadgets, bikes, jazz and eats and breathes email marketing. He enjoys sharing his insights and thoughts on email marketing best practices on his blog. Recent Posts Transporting Washing Machines: Tips for Homeowners and Professional Movers 3 Reasons Why Investors Find the Iraqi Dinar Fascinating Why Do Small Businesses Fail? A Guide to Choosing Windows and Doors for Your Office Space Tips On Hosting a Corporate Event
Oh shoot. You need something and I’m unavailable today. Here’s the good news: you have options.
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