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It also doesn’t help that gmail has no ability to create an OOO schedule… like why can’t I have gmail turn on the message every day at 5pm, and turn it off every morning at 8am? We have the technology!
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It usually isn’t enough to just say you’re out and won’t be responding to messages. You’ve got to give people options for how they can get their issue or request resolved. One of the easiest wins here is to provide alternative contact information. That could mean providing your mobile number while you’re out, or, more commonly, providing the phone number and email of the colleague (or department) that will be covering while you’re away.
“I am spending time with family today – some things are MORE important than work.”
Something about it gets my goat up! Like she’s working and emailing me about things she wants me to work on, but her OOO is telling me to buzz off coz she’s too busy to get to my emails. Also she still has it set up and we’ve been in lockdown for over a week. How long does she intend to have her OOO triaging everything and making excuses for delays? We all know there’s a lockdown, that’s why everyone is scrambling for their events to be rescheduled – it just comes across as very self-important at a time where everyone is under stress. No one else in the organisation has this so it seems very bizarre to have an OOO while still working!
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
I was always a little bit skittish about OOO’s in the pre-smartphone days. I don’t like the idea of announcing to the world that my house is going to be unoccupied all week.
Exactly! This may be the type of person who hears a phrase that sounds polite when referring to another, but mangles it and uses it to refer to themself so it becomes the opposite of polite.
With an out of office email, you provide the following information, preferably in a unique way: At the moment, you are not available;The exact time (date) of your return;Contact information (phone number) for urgent cases;Contact information of colleagues to be contacted in your absence;
Use the time away with no employees working to restart equipment such as computers, laptops, etc. Restarts are necessary to keep updates installed and the machines running smoothly.
Way too long, but so hilarious. I don’t get condescending at all. I’m drooling while imagining I had this on my work phone when everyone thought their requests were life or death. Actually, I wanted my message to say, “I realize you think your request is vitally important, but I’d like to reassure you: I worked in a hospital years ago, and good news! It’s really not.”
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5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!"
Sorry I missed you. I’ll be out of the office and slow to respond until after the break.
I’m with you. It comes across as a bit scold-y, like chastising someone for emailing while you’re out and treating them as if their issues aren’t important.
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It makes a positive difference when you create auto reply messages that adhere to the basic elements of personalized messages followed with greetings.