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Now, make sure you take care of the additional settings for DND and turn off “Scheduled.” Make sure the phone can set on DND mode “Always,” otherwise you can expect some calls while the phone is not locked, which may ruin your vacation.

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Set a minimum delay for auto-responses. For example, if you set a minimum delay of 1, the eDesk will send the OOO template 1 minute after receiving the customer’s message. If you don’t set a minimum delay, eDesk will auto-respond immediately upon receipt of a message.
Set your out of office messages and determine who monitors division and department messages. .

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One common challenge faced by customers is auto reply email or text messages lack a specification about the estimated wait time to get answers for their queries.
By completing these items, you alleviate any concerns that may arise during your closure. This also ensures your business continues providing transparency to your customers. No misunderstandings.

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When you left for the day?! I could maybe see that if you were dealing with different time zones (although I worked for a company with offices on both US coasts, in the UK, and in Asia and no one did this), but it still feels really excessive. I would guess the work/life balance situation would be bad at a place that required this.
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“We will get in touch with you very soon”.“Thank you for reaching out to us”.“Our representative we contact you ASAP”.

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    Such emails are crucial, especially when you have long-lasting relationships with customers that need a prompt response. It would be very unprofessional to leave without explaining why you aren’t answering. It’s like if you are having a conversation with someone, you decide to just take off without saying goodbye, while they went to the bathroom. Rude!

    You can contact my colleagues from our different departments regarding the following cases :
    Thank you for your message. I am currently out of the store on holidays, with no access to email. I will be returning on (insert date).

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    But what if you’re only taking off one day? Sometimes, it might seem silly to bother with an out-of-office for such a short amount of time–especially if it’s a day that a lot of other people are taking off (such as a national holiday). If people do need you to get back to them urgently, they’ll think they’re being ignored. (Even if you define “urgently” differently.) And if there’s a chance of an emergency landing in your inbox, it’ll be that much harder for you to unplug because you’ll just keep “checking in.”

    Agreed, the whole quirky-cute thibg annoys me, but human drives me up the wall. I cant articulate what about it grates me.
    I used to hire a lot (hundreds) of freelance writers who would each be given a deadline by which their particular project was due. As these were large projects, they typically would have several months to complete them. I soon discovered that a significant number of freelancers (at least 25% if I’m remembering correctly) would email a couple of days before their assignment was due to report the sad news that they would be missing their deadline because “someone close to [them] had just died”.

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    If you’re out for several days, then sure, say when you’ll be back and leave info for who to contact in the meantime.

    You should use your out of office email whenever you’re going to be away from the office – whether it’s for a day, a week, or even longer.
    It’s a reminder to you that you should be disconnecting, Smith says, whether it’s to recharge during your staycation or to focus on a family emergency. And it can give you peace of mind to know you’ve communicated what’s needed for things to continue running smoothly in your absence.

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    When you activate this DND mode manually, it will stay there until you deactivate it. Your iPhone will respond with an automated message that you set for vacation response for every incoming call and message.

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    If you are traveling for a work-related conference or business trip and have limited access to email, let people know in the body of the message. This shows that you are active in industry circles and that you’re dedicated to learning and serious about your professional development. This will win major credibility points in the eyes of your email inquirers.

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Read our guide to setting up email on a Mac, iPhone and iPad here. Plus how to send email attachments in Mail on iPhone.

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