Half of the auto-replies I get are for very specific chunks of time. Like, if you are out of the office for three hours I don’t need to know, dude.
Working from home? Try these OOO messages to let people know you’re taking a break. 16. “I’ll get back to you once I’m back from my long-awaited trip to the fridge.”
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Thank you for your message! I'm out of the office from X DATE to Y DATE and will not be checking email. I'll follow up with you as soon as possible upon my return. If you have an urgent request, please contact XX person at YY email address.
Yep. When I was at an on-call job and sometimes had to check email while I was off it was a little more tailored; I would specify whether I had access to email or not, and give more detailed info on who to contact for what if I didn’t. Nowadays this is fine. And fine for me on the other end as well. I just need the relevant info, it’s not remotely a big deal if someone’s out.
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Click the Out Of Office tab, and in the Date & Time Conditions - One-off section, click + Add date range. Set a date range by clicking the date fields and then selecting a start and end date from the calendars. Set a start/finish time for the dates by clicking the time fields and then dragging the sliders horizontally to select the Hour and Minute. If you want your autoresponse to look like a human response, you can tell eDesk to delay sending this template for x minutes. Pro-tip: You can use this to prevent Amazon from detecting your message as an auto-response. Set Frequency if you want to prevent eDesk from auto-responding with the same template to every message about the same ticket. For OOO templates, it is common practice to select Autoreply every single incoming message but you can also select a frequency, for example, once every 6 hours. If you want to tell eDesk NOT to auto-respond with this template to messages from certain email addresses, enter them into the Exclude field, for example, [email protected], [email protected]. You can also exclude all email addresses from a certain domain by entering *@domain.com, for example, *@xsellco.com Tick this if you want to include the signature for the channel in the template.
My favorite was one the one that said “I am out of the office and don’t plan on ever returning.”
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She, if I recall, had a few comments from people when she got back regarding her words (she was on annual leave on holiday, it wasn’t a family emergency or anything that might excuse the tone). It rubbed quite a few people up the wrong way (most of them parents themselves!). Don’t recall more of an outcome though, I wasn’t at that firm long.
Click the cog and select ‘Automatic replies’Select ‘Send automatic replies’Specify a time periodWrite your out of office emailConfirm other details and press ‘OK’
Yeah, I have to agree. It’s a lot of explaining of things that are likely to be obvious to many people, as though they haven’t considered these options, but that they have to sit through anyway in order to get the information they need about who to contact. And the people who most need to listen to it probably won’t.
On the other hand, there may be times where you’re so embedded in a project that you truly need to stay connected while you’re out. If that’s the case, say so clearly with a message like this: “I’m away but will be checking messages regularly, so don’t hesitate to contact me directly at any time.” Saying anything less than this may cause people to try to respect your time away and work around you, which in this case could create problems.
I work in a role where someone else has to cover when I’m out, so most things do get taken care of. I have never been in a position where I could delete all emails without ruffling some serious feathers, so while I appreciate the motivation, it’s a completely foreign option to me.
I’m currently working a part-time schedule: Mondays and Wednesdays from 9 AM to 5 PM and Fridays from 9 AM to 1 PM. If you’re receiving this message, it means you’ve reached me when I’m offline. If you need to speak with someone immediately, Siobhan, our HR associate, can point you in the right direction. She can be reached at [email protected].
I will return with a glowing tan on [insert date] and respond promptly to all emails. If your request is time sensitive, please email [insert name] at [insert email].
Whenever you need to step away from the office and won't be able to respond to emails as quickly as you usually do, it is good practice to create an out-of-office email autoresponder to guide your email correspondents on how to reach you, who else to contact, and/or what to do next.
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