Uploading Special Holiday Greetings Log in to 8x8 Admin Console. Click Auto Attendants. Click Edit (pencil icon) to the right of the Auto Attendant you wish to edit. Go to Call Handling Menus and select the Holiday Open Hours Menu or Holiday Closed Hours Menu. Select Play audio file. Click Select File. Click Upload an audio file. Enter the Name of your recording. Click the center of your screen or drag an audio file to the Upload your Audio File window.
One of the most common mistakes people make when setting up their auto replies is making them long. Nobody wants to read a long email message — and especially so when it’s an email message that tells them you’re not going to reply right now.
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As long as you’ve covered the basics—dates of your absence and who to contact in your absence—you should be good to go.
And while it may seem like a simple thing, if your out-of-office message is unclear or incomplete, it can cause problems while you’re out and when you return.
Seconded, with one exception: I got one once from a distant coworker which said “I have broken my arm in a kitten-related fall and will be out for (…)”. Everyone else uses boilerplate language so that one definitely stood out, but I thought it was the right level of mildly amusing.
Yes, mine (for external e-mails) typically says somethingalong the lines of “I’m out of the office until [date/time] and messages to this address are not monitored in my absence. I will respond as soon as possible on my return. If your message is urgent, please re-send to my assistant [email address] or telephone [assistant’s number]” Internal it will usually just say “I’m out until [date/time] pass any urgent enquiries to [co-workers] ” although my assistant and a couple of others have my home number and personal e-mail so can get hold of me in a genuine emergency, and I will sometimes speak to them in advance if I’m willing to lower the bar on what amounts to an emergency, but I would not expect any of my employees to do that !
However, I’ll be checking in whenever I can, and will respond to all emails marked ‘urgent’ as soon as I am able to. For immediate assistance, you can contact me on [mobile number].
Whether it’s a fully-blown holiday, or just a few days away that’s at the forefront of your mind – tying up loose ends at work should never be overlooked. Aside from delegating your workload while you’re away, this also means setting up an out of office email.
Finally, if leaving a private mobile phone feels like revealing too much, you can instruct your customers to contact you via email with the “URGENT” referenced in its subject:
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
I will be checking email throughout the day and will try to respond to messages promptly (please flag urgent.
Apologies, but I’m currently knee-deep in sushi and shrines on the other side of the world in Japan. I will be back to the usual tea and crumpets when I return to the office on Tuesday 30th May.
As a person who hates voicemail, I applaud this. Send me an email. Give me a paper trail.
I say I am “away from my desk”, or “unavailable”. To indicate I am working, “I will be at my desk from xhour to yhour on xday”.
I will be on leave returning Monday, August 10th. Please anticipate a delay in response. For urgent requests or escalations, please contact:
The recipient may have filtering turned on that would reject the automatic reply;
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