Is this heaven? No, it’s Iowa. That’s where I’ll be for the next couple of days, giving my last out of town keynote of the year (yay!). I don’t know if there really is a Field of Dreams, but I’ll be in search of it in between checking emails and getting back to you as quickly as I can. If you need something while I’m stuck in a corn field, you can send a note to my assistant and she will be happy to help you.
I do that for most cases. Occasionally I’ll change it to “I’m out of the country and will not have phone or email access.”
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Before each holiday or irregular business day that your office will be closed, follow this checklist to ensure your excellent customer service continues and your business remains safe throughout the closure.
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Just say you’re away from your desk! Or if you’re out for more than a day, just say you’re “away” until XYZ date.
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11. "Hi, you've reached [company]. Unfortunately, we're currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP."
Click the Active Template checkbox to make the template active and therefore available for use. Inactive Out Of Office templates are not sent to customers by eDesk.
My husband does this with his phone (not a number he uses for work). My parents do this as well and I can’t figure out if it’s due to lack of tech skills or not wanting to deal with voicemails (I think it’s a combination). I had surgery a couple years ago and had to give the hospital all three numbers and then my brother an hour away as backup since he’s the only one besides me with functional voicemail.
An away message will generally be a 160-character auto-reply message that can be turned on or off as needed.
I say this as someone who used to have a chronic problem keeping up with my personal voicemails. But I got voicemail transcription set up so I can read them now, because just ignoring important phone calls has consequences. I can’t imagine trying to just duck them in a professional job where I had a phone number, and therefore an expectation that people can call me!
And that's it. Easy peasy, right? We know there are tons of genius out of office messages we missed, so if you've got a favorite don't forget to share it with us in the comments below!
Your email is important to me and I will respond when I return to my desk. If you require immediate assistance, please contact [Alternate Name] at [alternate email].
To spend time with our families this holiday season, our offices will be closed on Friday, December 23rd through Monday, December 26th, 2016. We will resume normal business hours on Tuesday, December 27th.
For non-urgent inquiries, I will return your message as soon as I get back in the office.
Unfortunately, literally every single thing in the world is an emergency in my office :(
Readers, what do you like and hate in out-of-offices replies? Any stories of particularly off-key ones?