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But you don’t need to write an instruction guide for people as though they’re incapable of solving their own problems without you.
Editor's Note: This was originally posted in July 2018 and updated and republished on the date posted in the article. Enjoy! .

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I understand how important it is for you to get the information and services that you need, however, I am no longer with Jones Consulting.
They only discovered this AFTER the Christmas rush. Thankfully there were no client meltdowns that year or it could have been a lot worse.

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If your message is unclear or incomplete, it can create a negative impression on your customers when you are away. For example, if your message does not clearly state what dates you will be unavailable, your clients and co-workers are likely to fill up your inbox with messages, making it difficult for you to catch up when you are back. Failure to include the contact information of the person they can contact in your absence can affect your ongoing projects.
Sep 09, 2019 · Add categories and change to Tentative the Focus Time appointments created by the Insights feature of Office 365 Exchange Online. Outlook command lines using /m switch fail Changes to Outlook version 2001 (Build 12430.20184) break the command line switch /m. Jun 05, 2019 · The Thanksgiving holiday began, as the name implies, when the colonists gave thanks for their survival and for a good harvest. So perhaps November is a good time to review the mental health benefits of gratitude — and to consider some advice about how to cultivate this state of mind. Dec 21, 2015 · Don't be afraid to ask for help when you're struggling with the holidays. Reminding loved ones that you're having a rough time may be enough, but you also may want to reach out for more support.

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According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.

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Who says an autoresponder needs to be impersonal? You can use your OOO message to continue building a relationship with present and potential customers by showing off the knowledge and products you have to offer. You can include a case study, a downloadable to your latest report, or a link to an excellent blog post you published. Not only does this further your credibility, but it also allays the feelings of frustration customers might feel while not being able to reach you.

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    Yup. That’s almost verbatim what I do. It’s the standard around here and now I’m grateful for that!
    I hate when senders ignore the instructions in my OOO message. Usually, my message is something simple like: “I am out [Dates], returning to the office [Date]. Please contact Jane (jane’s email address) in my absence. General [department] questions may be sent to [general dept email address].” To me that says if you are sending me anything then I won’t see it until I return. If you have something you need to be resolved right away, you can contact Jane or send it to our department inbox (where it should be going anyway).

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    Q. Will administrative offices be open, in case there is some type of emergency during winter break?

    But perhaps we have it all wrong, and are simply enslaving ourselves further to technology by toiling over OOOs that are personality-packed, marketing-friendly perfection. Maybe we need to be altogether more standoffish if we want to make our OOOs really work for us? NYU Professor Meredith Broussard, who’s the author of Artificial Unintelligence: How Computers Misunderstand the World, takes the inspiration for her OOO from US writer, poet and children’s author E.B. White, who once turned down an invitation from President Eisenhower with the words “I must decline, for secret reasons”. Accordingly, Broussard’s OOO reads simply: “I am out of the office, for secret reasons.”
    The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.

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    Or they work with one or more of those people that call you 5 minutes after sending an email if you don’t reply.

    That 15minute breaktime message screams “past experience with a toxic company” to me.
    I’ve seen similar things with OOO messages where people would update them practically daily. “I’ll be away from my desk from 9-2 with intermittent emails and then on a call from 3:-3:45” and ….dude. We don’t need that much detail every day.

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    I guess it’s relatively minor, but I once emailed a local government official with a question about building permits (just as a citizen, not work-related) at about 10am on a Monday and got an out-of-office reply stating she’d be back “Monday” with no date. So I had no idea whether she was already back and hadn’t turned off the message yet, in which case, not urgent, I’ll wait, or was out for a week, in which case, I’d like to ask someone else. Not a big inconvenience, but it was so illogical not to give a date that it really drove me crazy

    If it’s anything less than a business day, it just becomes this extra beacon of our completely toxic and out of whack work culture that insists we be reachable every second.
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I personally always leave my employee as my contact because a) I trust her completely, b) I’d prefer people email her anyway, so this is nice practice, c) My boss is the CEO so please for the love of god don’t email him about your data entry issue, d) the people who are emailing me about sensitive things that my employee shouldn’t know about also know enough to have that discretion.

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Thank you for your email. I’ll be offline through mid-January without access to email. In the interim, please contact Maya Schwartz, a sales and marketing manager here, at [email protected].

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we had something similar at one phone-heavy place I used to work and it was actually extremely useful – everyone set their voicemail when they got in, and people would include if they were offsite (so worth ringing their mobile) or likely to be otherwise unreachable, and who to contact if your query was urgent. only took a minute to set, and was super useful to me as someone who had to talk to maybe 10-20 people on the phone in a day.

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Yup pretty sure. I remember stuff like they’re going to visit Mickey, they miss him, they haven’t seen him in a long time…honestly it read to me like someone under the influence of something when they wrote it.

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