Please note: Shipment cutoff times on December 22nd will be at 2pm MST. Regular shipment schedules will continue on Tuesday, December 27th.
Or, worse, when someone has left the organization and the organization hasn’t bothered to put up an OOO, so I’m just emailing a blackhole until I call or someone finally checks that inbox. I never fail to set up my OoO reply, and yet most of my external contacts don’t get them. Let’s say I work for LlamaCombs, with an name(@)llamacombs.com address, and this is a company who has two clients AlpacaBrush and VicunaShampoo. I work primarily with the second, and their internal directory lists my contact info as name(@)vicunashampoo.com. It works because any e-mail sent to the second address is auto-forwarded to the first. Except it messes up OoO replies big time. Because the auto-reply is sent to my own alternate address, not to the original sender, and I have no way to change that.
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Hello and thanks for your email. I’m out of the office right now, but will get back to you as soon as I can. Expect a reply Monday latest. (If you need something right now, please email [EMAIL]. In the meantime, check out this new [ARTICLE LINK] that our team just released last week. It’s a labor of love – one that’s short to read, easy to implement, and–most importantly–free of charge. Talk to you soon.
Website: https://www.interimbusiness.com.au/7-ways-to-announce-your-holiday-office-closure-to-the-world/
It usually isn’t enough to just say you’re out and won’t be responding to messages. You’ve got to give people options for how they can get their issue or request resolved. One of the easiest wins here is to provide alternative contact information. That could mean providing your mobile number while you’re out, or, more commonly, providing the phone number and email of the colleague (or department) that will be covering while you’re away.
Thank you for your email. I am no longer with [company name]. Please direct enquiries to [insert name and email] or [insert name and email].
Walk through your office and take a look at your electronics and other potential energy drains. Since you will not be in the office, there is no reason to pay for electricity that you are not using. Make sure that you handle your shutdown properly.
If you are reading this, it is because John Whatsisname cannot help you – he has left the company and no longer uses this email address.
Perhaps I’m you guys’ worst nightmare, but for the past couple of years I’ve been writing haikus for my OOO, which give a flavour of what I’m out doing. A couple of examples:
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I say I am “away from my desk”, or “unavailable”. To indicate I am working, “I will be at my desk from xhour to yhour on xday”.
My mom works part time at a library in archives, where her personal work email is also the general archives email (ie LibraryNameArchives @ email . com). She has an out of office response that replies with her work hours (since she’s the only employee in the archives) so people know when she’s in the library and can respond or when they can come in and visit her. The only frustrating thing is that her email either isn’t capable of, or she doesn’t know how to, turn off the OOO email when she’s actually in the office, or doesn’t trust that she’ll remember to turn it back on. She’ll send me an email about something, I’ll respond, I’ll get an OOO response, she’ll respond, I’ll reply, I get an OOO reply, etc etc.
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But let’s talk out-of-office messages: overshares, excessive detail, the ones that self-aggrandize (I once had a coworker whose auto-replies often said he’d be in late because he “pulled an all-nighter” on various work projects, etc.), the ones that never get turned off, people who don’t use them at all, and other pet peeves.
See, in my head, “as soon as possible” reads simply as a more formal way of saying “I will respond at my earliest convenience.” Like, either way, this person is getting back to you as soon as they can, whatever that actually means.
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Ann Handley is one of the renowned digital marketers who is also known for her sense of humor. In the below auto-response, she has sprinkled some clever creativity, personalization, and warmth instead of the two-line cold replies that we see almost everywhere. This can surely be an inspiration for anyone willing to catch the reader’s attention and make them smile even while away.