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There was a lot of pushback on this, discussion about how big a risk was that really anyway, people saying that John could word his out of office in such a way that people didn’t have to know he was actually away, and if something really was an emergency people would like to know that they have the opportunity to “direct queries to Sam or Dean” so they could be actioned, or make the judgement call that something could wait for John to return.

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Under the customization option, you can configure the pre-chat form to create personalized offline messages. You can clearly mention the business hours and ask customers to fill up the form with the relevant sales or support query. Inform them that your support representative will be connecting with them at the earliest to sort out the issue.
When people leave first name contact only as if we’re supposed to know who Susan or Frank are.. .

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In case of maternity leave, make sure that you set up a long-term out of office message.
12 Examples of Professional Out of Office Emails – Permanent and Temporary Autoresponses

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Former boss used to put an OOO for EVERYTHING. Like, “I’m doing interviews today and will reply tomorrow.” Nothing was ever on fire so it could have indeed waited until tomorrow without the OOO – people probably wouldn’t have noticed.
1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.'] Leave your name and number, and we'll discuss how your company can see similar results."

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A clear, thoughtful out of office message saves the caller from troubles and inconvenience caused by your unavailability as they know what they should do next. Such a system avoids the negative impact that could come from the inability to respond to calls and messages. Your clients would likely try and contact you again and again, getting frustrated and losing trust in your business.

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The root of that question, as pointed out in this New York Times article, is that taking vacation can be a bit emotionally conflicting.

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    It’s so much easier for everyone to have an OoO that says “I’m gone- please contact PaperClipSortingTeam ‘at’ spacelyspacesprockets for help while I’m out.

    Q. Will students who stay on campus during winter break be impacted by this change?
    Yes – this might amuse me if I got it once, but it would get old very fast . Maybe as an internal message if it fit the office culture. If I were an outside client or contractor and got something like that I;d see it as unprofessional (although I get that cultures and industries differ)

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    My outgoing voicemail message says “Please don’t leave me a voicemail, send me an email instead”

    Here are some do's and don’ts for crafting an effective outgoing message, along with some out-of-office message examples: The exact dates of your time off — If you are simply reactivating the message you used during your last time away, make sure you change the dates, and double-check to ensure they’re right. The reason for your absence — Colleagues might still attempt to get in touch with you if they think you’ll be checking in. They’ll be less likely to try to contact you if they know you’re taking personal or vacation time. The people who can help while you’re out — Provide their names, phone numbers and email addresses. If you handle multiple areas, specify each person’s area of expertise so colleagues and clients know exactly where to go for assistance. What to avoid in automatic replies
    I once worked with a guy whose out of office reply stated that he was out at an interview, and whether or not he returned depended on how the interview went. He returned, so I guess it didn’t go THAT well.

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    If you are planning to head out on vacation or step away from your office for a few days- creating an out of office autoresponder email message is essential (and even more important for email

    A weekly dose of all your favorite [COMPANY] content sent right to your inbox. To ensure you don’t miss out on all the good stuff, sign up for our newsletter here. I’ll be sure to get back to you when I return on [MM/DD]. Thanks.
    To my mind, it’s just a really bad idea to mass delete stuff that comes in while you’re out. You never know if those emails contain important (though non-actionable) information that you’ll need. You really can’t expect people to resend information like that once you’re back, especially if you were cc’d on something.

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    When you’ve finally powered your way through that seemingly endless to-do list and are ready to check out of work-mode once and for all, there’s one final thing you need to take care of: Setting your out-of-office response.

    Not an out of office, but I had a sign I used to put on my closed door whenever I was head down on something and didn’t want to be disturbed:
    In this email, you’re a UPS package getting delivered to your vacation destination. Ah, I wish UPS offered this service.

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Oh my gosh, yes! This also drives me crazy. The game of emailing 15 people because they are all out and pointing to each other as their back up. Infuriating.

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Website: https://oit.colorado.edu/services/voice-communications/voicemail/manage-greetings

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Q. Who should notify contractors, vendors and other individuals who work with various University departments that their services may not be needed during winter break?

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My OOO replies are relatively boring…usually state if I’m using PTO or at a conference, dates, who to bother in my place, etc.

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