Sorry I missed you — I’m unable to get to my email right this second. Why? I’m on a backpacking trip, surviving on Spam, really good water, and trail mix. You should see the stars out here.
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Generally, people will indicate that they will reply to the email when they return.
I didn’t like it either. The implication seems be be that the person can’t trust their colleagues to know what to do if they are not around.
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One of my co-workers, who was involved in a lot of committees and consequently got even more than the usual share of email around my place, put up an OOO message that said she was going to be “on pot for the week of the 15th.”
Dear Customer, Thank you for your email, but our company is out of office, celebrating [HOLIDAY]. Unfortunately, it means we will not be able to send you any reply until [DATE]. We apologize for the delay but wish you a wonderful holiday season. Best regards.
Out of office (OOO), messages can be an incredible tool to fuel your success. A good away message allows you to tell your customers that you’re away and encourages them to move within the sales funnel with more ease. Using automated messages during holidays or conferences can create social connections with recipients.
Automated reply messages are a great way for businesses to fulfill customer support expectations of receiving a prompt response for their chat or email requests. Automated reply messages empower businesses to:
I will be out of the office starting (Starting Date) through (End Date) returning(Date of Return).
I get really annoyed at people that don’t have put up OOO messages and I am left wondering if they are out or just ignoring me. I collaborated with a woman who was out frequently but never put an OOO. She also got very prickly if she felt you were going around her. So anytime we didn’t get a response from her, we had to go through this guessing game of “do we wait, do we talk to someone else, how important is our request.” I was glad when she moved on.
Our office will remain closed from [date] to [date] for the New Year celebrations. We assure you that all your emails will be responded as soon as we are back to the office. Happy New Year!
“There is something especially cruel about advocating for your boundaries while disrespecting other peoples.”
You can clarify that there’s a possibility that you’ll see the email before the return date, but you can’t guarantee it.
I guess my first instinct might be thinking it’s rude but having seen it a few times I do get it. It really makes sense for people who get dozens or hundreds of emails a day and are gone for extended periods of time. It’s more courteous to be up front about it than silently delete like some people said they do (though I get they maybe just didn’t realize they’d need to do that).