6.) Bem-vindo a John Doe. Nosso atendimento telefônico não funciona durante o feriado. Nossos horários de funcionamento podem ser encontrados em nosso site www.johndoe.de. Agradecemos a sua confiança e desejamos à você e seus entes queridos boas festas e um feliz ano novo.
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Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
Earlier this year, British comedian Steve Coogan underscored a growing trend to rethink the OOO when he used it not to advertise his own absence, but rather the return to our screens of his blazer-clad alter ego, hapless media personality Alan Partridge. Written in the broadcaster’s inimitable voice, it had stern words for anyone who dared email him: “I’m not in the office so both cannot and will not respond to your email,” it began. “If your email is urgent, perhaps you should have tried calling instead. The very fact you were content to type out your query long hand and settle back to wait for a reply suggests you can wait, even if you’ve put a red exclamation next to your email to make it stand out in my inbox. Won’t wash with me, that.”
Your email is important to me and I will respond when I return to my desk. If you require immediate assistance, please contact [Alternate Name] at [alternate email].
Thank you for your message. I will be out of the office starting [start date] and returning [return date]. While I am [reason for absence], I will have limited email access.
I don’t think it’s rude to do the deletion, but it’s pretty rude to not give some sort of Plan B besides “Wait until I decide I am ready to deal with you.” I’m sure it feels lovely to set up if you’ve usually got a lot of annoying people clamoring for your time on matters that aren’t nearly as urgent as they think, but to not even offer a “in case this is urgent, contact X” fig leaf just shows you don’t care.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
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Yep, tech worker here and I didn’t even bat an eye at this when I saw it on TikTok.
I didn’t like it either. The implication seems be be that the person can’t trust their colleagues to know what to do if they are not around.
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Happy holidays! I am currently out of the office, with no email access. I’ll be returning on (insert date) and will get back to you as soon as I can. Happy holidays!
Something that actually was an issue with my employer ages ago: at one time there was a policy that out of office would only go to internal people, and nothing would be sent at all to anyone external. Apparently this was felt necessary in order to mitigate risk of burglary, so people wouldn’t know that “John Winchester has gone on a hunting trip” and that his house was empty.
Website: https://community.cisco.com/t5/ip-telephony-and-phones/activating-closed-or-holiday-greetings-during-business-hours/td-p/2460502
I believe that it’s happened more than once. This news items includes a video with some other examples – ‘Wine and ghosts ‘ is my personal favourite. https://www.walesonline.co.uk/news/wales-news/man-responsible-welsh-translation-gaffe-15214716
And… it’s playing in the background as I write this email. Guess what? I’m on vacation! And I do love my occupation.