Out of Office replies can be turned on very easily and even timed to expire at a designated time. But did you know you can customize your OOF so that some people do not get the auto reply, or that they get a customized reply different than the rest of the group? The steps below will show you how.
I guess my first instinct might be thinking it’s rude but having seen it a few times I do get it. It really makes sense for people who get dozens or hundreds of emails a day and are gone for extended periods of time. It’s more courteous to be up front about it than silently delete like some people said they do (though I get they maybe just didn’t realize they’d need to do that).
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I’m a huge fan of the scheduling. I give myself up until 8am the day I return, since that way I’m covered if someone is emailing me early in the morning and will know why it might take me a bit to get back to them as I sort through the backlog for triage even though I’m back in the office that day.
According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
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Thank you for your email. I will be out of the office from (day/month) to (day/month) and will have limited access to email. If you have any urgent questions, please contact [Name] at [email] or [phone]. I will do my best to reply to your email as soon as I can.
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Hi, This is an automated reply because I am currently out of the office until [MM/DD]. Did you email me to know more about [product/sale/service/etc]. If you did, take a look at this [ebook/brochure/infographic/etc]. I’ll be sure to answer any questions you may have about it upon my return.
So here's a breakdown for how to write the perfect, most concise out-of-office message.
Once you’ve finally crossed off those last-minute items on your to-do list and are ready to check out of work mode for while, there’s just one last thing you need to do – set your out-of-office message.
To help you write yours, here’s everything you need to know, along with a few out of office templates for you to choose from:
I appreciate your message. I am out of the office currently with no office email access. However, return on the following [date-of-return].
Oh you see, I do that on purpose. That way I can use the same OOO message internally and externally. Anyone within our company can find us in the global address book. Anyone outside our company who has done business with my department has my email address & my manager’s.
It’s funny, because when I turn off driving mode on my work iphone and look at the test messages coming in from my personal Samsung, it shows that the iPhone is sending the auto-replies, but I am not getting them on the Samsung??
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The call handling menus will operate according to the opening and closing hours of your business as well as the hours specified in any holidays or exceptions you have added to your schedule. You can create multiple schedules, so make sure the one you choose or create has the correct time zone and holidays listed before you proceed.