I am in London May 29th - June 4th, so email replies may be tardy due to the curvature of the earth and the sun… and you know… science and stuff.
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If your message is unclear or incomplete, it can create a negative impression on your customers when you are away. For example, if your message does not clearly state what dates you will be unavailable, your clients and co-workers are likely to fill up your inbox with messages, making it difficult for you to catch up when you are back. Failure to include the contact information of the person they can contact in your absence can affect your ongoing projects.
I am not able to set OOO messages at all. Most of the people who are contacting me do so through custom aliases that then come to our team, who each handles specifics. Even if I’m out someone else is available, but I can’t know who is supposed to handle that specific email to be able to redirect without naming everyone, and then confusing things more when Client A gets the same reply as Client B but one needs to go to teammate C and the other to teammates D & E. Then to make just that bit more complicated, there are the clients who think that going around the system to email the teammates directly at our personal email addresses is better but pitch a hissy when we’re OOO but they didn’t get a notice? I just set rules to forward those.
It’s also expected that if you’re in Wales you put the effort in to at least try and read Welsh, but tbh I can barely read English before 10am.
The funny and charming email template below keeps the confidence of your colleagues with a list of things anyone who works in an office is thankful for. Of course, feel free to customize this list according to the quirks of your own workplace. Thanksgiving is the perfect time to reveal them.
If you still need to reach me, you can email [email protected]. Or you can email my assistant at [email protected]. They can point you in the right direction.
My new job provided a template OOO as part of the onboarding brand templates package! I’m sure it might seem like overkill to some, but I’ve had tons of nervous first-job employees ask me what theirs should say, so I loved that they just gave a sample to go from. Also goes a long way in communicating that unique office culture stuff that is usually unspoken/not formalized.
That’s the way ours is set up, so anyone who was emailing that guy at the time would have seen it.
While it’s vital that you get the main points across in any vacation email, brevity is important. If you’re looking for something a little more to-the-point, try this one:
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This is the dream. If I could do this, I would! I hate voicemails (and the phone in general) so, so much!
Ahoy there! I'm currently getting my sea legs as I set sail on a cruise around the Mediterranean Sea! If you have any enquiries in my absence, you can contact the crew at Thrive by emailing Sarah at [email protected] or calling the office on 01325 778 786.
Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
I am having trouble getting this to work. I am wondering if it not working because I have iMessage activated on two computers? Does anyone know if that effects it
2.) Welcome to John Doe. Due to our company holiday our service staff will be available again for you from Monday, the 4.7.2016. The shipping of the orders will start again on 01.11.2016. In the meantime you are welcome to send your request to our email [email protected] or through our contact form. Many Thanks!
Now that you have completed the General settings, you can set up the time periods for which eDesk will auto-respond to customers with this template.