I don’t set my voicemail message, either. If you have the number, you know me. I think my last voicemail message on my personal cellular phone years ago was not even in English. Again, if you knew me, you’d more than half expect it.
I’m guilty of the “pre-vacation warmip” email…but I send it on Wednesday so Last-minute Louie can contact me before I go out on Friday. (And it’s not all-office!)
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The subject line. This is the very first thing your customer will see, before they even open your email. The opener. The first line is what greets the customer as soon as they open your email. The “thank you” The body. The email signature.
For immediate assistance, please contact my colleague [contact name] on [contact email/phone number] who should be able to help. Otherwise, I will respond to your email as soon as possible upon my return.
Mike Vardy is a writer, speaker, productivity strategist, and founder of Productivityist. He is the author of The Front Nine: How to Start the Year You Want Anytime You Want, The Productivityist Playbook, and TimeCrafting: A Better Way to Get the Right Things Done, coming soon from Mango Publishing.
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There was a lot of pushback on this, discussion about how big a risk was that really anyway, people saying that John could word his out of office in such a way that people didn’t have to know he was actually away, and if something really was an emergency people would like to know that they have the opportunity to “direct queries to Sam or Dean” so they could be actioned, or make the judgement call that something could wait for John to return.
“There is nothing so terrible as activity without insight.” - Johann Wolfgang von Goethe I realize it can be tough to justify putting in the time ...
Yes, I do like that option. I can either redirect off the cuff, or if the message isn’t urgent, delay delivery so they get it after they get back.
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Plus, he incorporated a delightful technique to let people know that if they really wanted him to read their emails, they should probably send them again after his return. Not only does that keep the sender accountable by saying, "If this is really important, you know when to reach me," but it also helps him truly vacate his work while he's away. And that's hard to do.
During this period I will have limited access to my email. For immediate assistance please contact me on my cell phone at (your cell phone number). Best Regards, [Your Name] Example 2: …
Hi, I will be away from my desk [MM/DD] until [MM/DD]. For urgent matters, you can contact [name] at [email] or [phone]
Changing it every evening is definitely too much, though. I would assume the vast majority of people sending business email understand the concept of working and non-working hours…
Navigate to mail.google.comClick the gear icon in the upper right-hand corner below your account name:Click Settings:Scroll to the bottom of the page to the Vacation Responder blockTurn your Vacation Responder on:Set active dates for the Vacation Responder: